Manchester Piccadilly - Rose Hill (via Hyde) temporary service suspension from Monday 14 September until Monday 14 December 2020

From Monday 14 September 2020, we will be temporarily suspending the Manchester Piccadilly to Rose Hill service until Monday 14 December 2020. This is due to the challenges we have faced as a result of the COVID-19 pandemic. Many organisations have faced difficulties due to COVID-19 and the railway is no exception. During the pandemic, training programmes were paused and there is now an urgent need to begin this training again to enable us to provide a reliable and resilient railway service across Greater Manchester and beyond in the future.

A train service will run to and from this station, provided by the Manchester Piccadilly to Hadfield & Glossop service.

No trains will run to or from Fairfield, Hyde North, Hyde Central, Woodley, Romiley or Rose Hill until Monday 14 December 2020.

 

Staffing and facilities

This is an unstaffed station, but a help point and ticket vending machine are available.

A train service will run to and from this station, provided by the Manchester Piccadilly to Hadfield & Glossop service.

No trains will run to or from Fairfield, Hyde North, Hyde Central, Woodley, Romiley or Rose Hill until Monday 14 December 2020.

 

Staffing and facilities

This is an unstaffed station, but a help point and ticket vending machine are available.

No train service to or from this station until Monday 14 December 2020

 

Staffing and facilities

This is an unstaffed station, but a help point and ticket vending machine are available.

 

Alternative station

Please use the Metrolink service to/from Droylsden tram stop. If you have a rail issued ticket, it will be valid from City Zone stations to Droylsden. Alternatively, you can purchase a tram ticket from the machines at Droylsden.

 

Distance and walking time

The distance between Fairfield station and Droylsden tram stop is approximately one mile, with an average walking time of 20 minutes.

 

A train service will run to and from this station, provided by the Manchester Piccadilly to Hadfield & Glossop service.

No trains will run to or from Fairfield, Hyde North, Hyde Central, Woodley, Romiley or Rose Hill until Monday 14 December 2020.

 

Staffing and facilities

This station will remain staffed during normal operating hours.

No train service to or from this station until Monday 14 December 2020

 

Staffing and facilities

This is an unstaffed station, but a help point and ticket vending machine are available. The footbridge route through the station will remain available at all times.

 

Alternative station

Please use Flowery Field station which is served by Manchester Piccadilly to Hadfield and Glossop services.

 

Distance and walking time

There are two walking routes between Hyde North and Flowery Field:

  1. via the footbridge and platform 2 exit at the station - half a mile, with an average walking time of 10 minutes.
  2. via Dukinfield Road - one mile, with an average walking time of 25 minutes.

No train service to or from this station until Monday 14 December 2020

 

Staffing and facilities

This is an unstaffed station, but a help point and ticket vending machine are available.

 

Alternative station

Please use Newton-for-Hyde station which is served by Manchester Piccadilly to Hadfield and Glossop services.

 

Distance and walking time

The distance between Hyde Central and Newton-for-Hyde stations is approximately one mile, with an average walking time of 25 minutes.

 

No train service to or from this station until Monday 14 December 2020

 

Staffing and facilities

This is an unstaffed station, but a help point and ticket vending machine are available.

 

Alternative station

Please use Bredbury station which is served by Manchester to New Mills Central/Sheffield via Hope Valley services.

 

Distance and walking time

The distance between Woodley and Bredbury stations is approximately one mile, with an average walking time of 25 minutes.

 

Train services will run to and from this station:

  • Manchester Piccadilly and New Mills Central via Bredbury
  • Manchester Piccadilly and Sheffield via Bredbury and the Hope Valley.

 

No trains will run to or from Rose Hill, Hyde Central, Hyde North, Guide Bridge, Fairfield or Gorton until Monday 14 December 2020.

 

Staffing and facilities

This station will remain staffed during normal operating hours.

A normal train service will run to and from this station:

  • Manchester Piccadilly and New Mills Central via Bredbury
  • Manchester Piccadilly and Sheffield via Bredbury and the Hope Valley.

 

Staffing and facilities

This station will remain staffed during normal operating hours.

Staffing and facilities

This station will remain staffed during normal operating hours.

 

Alternative station

Please use Marple station which is served by trains between Manchester and New Mills/Sheffield.

 

Distance and walking time

The distance between Rose Hill and Marple stations is approximately one and half mile, with an average walking time of 30 minutes.

 

 

Information will be displayed at all affected stations before the temporary service suspension.

Shuttle bus service

An accessible hourly shuttle bus service will run Mondays to Saturdays, linking Rose Hill, Marple and Romiley stations. To provide travel for schoolchildren in the area the shuttle bus will also serve Woodley during peak times in the morning and afternoon peaks. You can view the shuttle bus times here.

Ring and Ride taxi service

A pre-bookable Ring and Ride taxi service is available for customers holding a valid railway ticket during the temporary service suspension. The Ring and Ride service should only be booked where alternative transport options are not available. To book, use the station help-point or call our Customer Helpline on 0800 200 6060.

How does the Ring and Ride service work?

 

Q -  Is there a timetable for the Ring and Ride service?
No - simply pre-book your journey as and when you require the service.


Q -  How do I book the Ring and Ride service?
If you are at the station, use the station help point or you can book your journey by calling our Customer Helpline on 0800 200 6060 up to an hour before you travel.


Q - Who can use the Ring and Ride service?
Any customer with a valid rail ticket, bought via the app, at station ticket offices and vending machines. SystemOne Travelcards with rail travel will also be accepted. TfGM Disabled and TfGM Concessionary passes with rail travel added also accepted during normal pass travel hours.


Q - Where do I catch the Ring and Ride taxi service from?
The Ring and Ride service is not a door-to-door service, and therefore will only stop to pick up/set down at the stations as follows:


• Fairfield - station entrance on Booth Road
• Guide Bridge - station car park by platform 1
• Hyde North - station car park by platform 1
• Hyde Central - the station entrance at Great Norby Street
• Woodley - the station entrance on the A627 by the poster boards
• Bredbury - the station entrance by platform 1
• Romiley - the station entrance on Stockport Road
• Rose Hill - the station car park.

Please make sure that you are at the designated pick-up point in plenty of time.


Q - Will the train wait for me if the Ring and Ride taxi gets stuck in traffic?
No - unfortunately, this is not possible and you will need to get the next available train service. Please ensure that you submit a delay repay claim in the event that this happens.


Q - Will the Ring and Ride taxi wait for the train service?
Yes, as when you are booking a journey from a train service, we will ask you which train you are on in order to book the service for 5 minutes after your arrival at the interchange station of either Guide Bridge (for Fairfield / Hyde stations) or Bredbury (for Woodley).

Metrolink ticket acceptance

Customers holding a valid rail ticket, when travelling between Manchester and Fairfield will be able to use Metrolink services between Droylsden and Manchester City Centre stations. For more information on Metrolink services, visit tfgm.com/metrolink

 

Passenger Assist

Our Passenger Assist service is available from all affected stations for customers with mobility assistance. Where possible, we recommend booking assistance in advance by calling 0800 138 5560 (Text Relay 18001 0800 138 5560), 24 hours a day, 7 days a week or online here northernrailway.co.uk/accessibletravel

Q - Why have you chosen to temporarily suspend this route?
Our priority is to provide a reliable and resilient railway service across Greater Manchester and beyond, however, we face significant challenges with resourcing. Many organisations have faced difficulties due to COVID-19 and the railway is no exception. Before the virus, our traincrew resource position was in good shape after a challenging 2019. Our training programmes have been paused for nearly 6 months in line with other operators, as a direct result of COVID-19. This programme was already one of the largest in UK Rail, and the impact of COVID-19 will still be felt for many more months to come. A number of colleagues classified as vulnerable and are being risk assessed for their safe return to duty – complicated by additional local lockdown restrictions. Colleagues have left the business or retired and we have not yet been able to train their replacements.


Q - Has the shuttle bus been extended to other locations?
Each directly affected station is within a 20-25-minute average walking distance to an alternative station.


Q - Do I need a valid ticket to use the rail replacement services (shuttle bus and Ring and Ride taxi service) available?
Yes you do, as it is a legal requirement and ticket checks are still being undertaken, so it is important that you have a valid ticket or travel pass before boarding any train or rail replacement service. Tickets can be purchased online, via the Northern app, at ticket vending machines or from staffed ticket offices.

 

Q - How are school children from Woodley getting to Rose Hill if no rail replacement buses are running?
The shuttle bus service running between Rose Hill, Marple and Romiley will divert to Woodley on Monday to Friday, during peak-times for school children. In addition, a pre-bookable ring and ride taxi service for ticket holders will also be available for those travelling outside the shuttle bus times, and also to/from Hyde.


Q - Can I have my season ticket refunded?

Yes, you can get a refund on your season ticket. Our normal refund conditions and admin fee will apply. Should you not wish to apply for a refund, you will be able to use your ticket to/from other nearby stations at no extra cost. 


Q - Can I use local bus services with my rail ticket?
Ticket acceptance is not in place on local bus services, owing to social distancing requirements. You can, however, purchase a SystemOne Travelcard (systemonetravel.co.uk), which permits combined bus, train and tram travel within Greater Manchester. 


Q - Can I use Metrolink?
Customers holding a valid rail ticket, when travelling between Manchester and Fairfield will be able to use Metrolink services between Droylsden and Manchester City Centre stations. For more information on Metrolink services, visit tfgm.com/metrolink 


Q - How do I get between my home station and an alternative station?
You can drive to your nearest alternative station, however, if parking is limited, you may wish to drive to your home station and walk between stations. Maps from Transport for Greater Manchester have been included within the dedicated customer leaflet to highlight routes between stations.


Q - Is car parking still available at affected stations?
Car parks will remain open and available for use at all affected stations. You may wish to consider using an alternative station car park, subject to the availability of spaces.

Q - Who should I contact if I require assistance on my journey?
Our Passenger Assist service is available from all affected stations for customers who require mobility assistance, including additional alternative transport from Hyde Central, Hyde North, Woodley and Rose Hill. Where possible, we recommend booking assistance in advance by calling Passenger Assist on 0800 138 5560 (Text Relay 18001 0800 138 5560), 24 hours a day, 7 days a week, or online at northernrailway.co.uk/accessibletravel

To support the re-opening of local schools, the following train services will run on the Manchester Piccadilly to Rose Hill Line, Mondays to Fridays only from Monday 14 September 2020.

 

More information regarding additional alternative travel options can be found at affected stations.