Trains from Runcorn East
to Wellington (Shropshire)
Book your tickets
Runcorn East facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is on the main road near the station car park.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/03333211202 -
Operator NameTransport for Wales
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NameStation Car Park
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Spaces50
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ChargesFree
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces16
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ShelteredYes
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Cctv
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Location
A total of 16 spaces are provided at the station in two locations. Both platforms have a joint waiting/cycle shelter in which there are 4 Sheffield stands providing parking for up to 16 bicycles.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible Public Telephones
Located outside the ticket office on the wall
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Nearest stations with more facilitiesWarrington Bank Quay
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Accessible toilets
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Step Free Access
Category B2.
Step free access to Platform 1 (to Chester) via a ramp with handrails and a steep gradient.
Step free access to Platform 2 (to Manchester) via a ramp with handrails and a steep gradient.
Access between both platforms is via a footbridge.
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Ticket Gates
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Impaired Mobility Set Down
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Wellington (Shropshire) facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Penalty FaresPenalty fares apply for LM
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Friday 07:00-13:00, Saturday 08:00-13:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
In the event of engineering the bus/coach will collect from: In "No parking" area at top of station car park near to roundabout at junction of King Street/Victoria Road for (both directions).
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 2. The National key toilets are located on Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Friday 07:00-13:00, Saturday 08:00-13:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator NameNone
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
On platforms
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
NameStation Car Park
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Spaces109
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ChargesFree
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Number Accessible Spaces7
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Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces18
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ShelteredNo
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Cctv
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TypeStands
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Accessibility
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Helpline
0800 0248998
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
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Staff help available opening hoursMon 07:00 to 13:00, 15:00 to 17:00
Tue-Thu 07:00 to 13:00
Fri 07:00 to 13:00, 15:00 to 17:00
Sat 08:00 to 13:00 -
Induction Loop
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Accessible Ticket Machines
A Ticket Vending Machine is located on platform one.
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Height Adjusted Ticket Office Counter
1 to 1 contact with ticket office staff
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are not available
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Accessible Public Telephones
Public telephones are not accessible
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Accessible toilets
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Step Free Access
This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955
The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
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Ticket Gates
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Impaired Mobility Set Down
Pick-up possible in car park or station approach road.
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