Trains from Eaglescliffe
to Basingstoke
Book your tickets
Eaglescliffe facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
There are shelters provided on both platforms.
Waiting Room opening times correspond with the ticket office opening times.
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up/Drop Off on Yarm Road at the rail replacement bus stop
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Spaces: 79
Number Accessible Spaces: 4
Accessible Car Park Equipment: No
Cctv: NoWebsite
https://www.nationalrail.co.uk/Charges
Daily: £3.50
Weekly: £10.00
Monthly: £30.00
Annual: £300.00
Note:Ticket Machine Available
or
RingGo Code 5721
Register www.MyRingGo.com or call 01138090070
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Car Park 2
Notes
Operator Name: Northern
Number Accessible Spaces: 0
Accessible Car Park Equipment: No
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £3.50
Weekly: £10.00
Monthly: £30.00
Annual: £300.00
Note:Ticket Machine Available
or
RingGo Code 5721
Register www.MyRingGo.com or call 01138090070
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Bicycle Facilities
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Spaces8
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ShelteredNo
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Cctv
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Location
Within car park
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Annotation
There are 4 stands and 4 lockers available at this station. Stands are free but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information please contact Stockton Borough Council on 01642 528499.
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TypeLockers
Stands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
There is access onto an island platform via a ramped footbridge, which is quite steep and may be unsuitable for mobility impaired customers.
Step free access from car park to station entrance.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
Step free access from car park to station entrance
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Basingstoke facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Basingstoke ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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Penalty FaresPenalty fares apply for SW
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Facilities
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Car Park
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Seated Area
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Waiting Room
All platforms.
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Station Buffet
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Toilets
The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Baby Change
Accessible toilets on platforms 2/3 and 4.
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Telephones
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Wi Fi
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Post Box
Outside station
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Atm Machine
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Shops
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Rail replacement locations
Station Forecourt, off Alencon Link
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CCTV
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Toilets
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Available
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Location
The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
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Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Basingstoke.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDepartureScreens
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Customer Help Points
Customer Help points are located on every platform
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Ticket gates
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Parking
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Car Park 1
Notes
Name: Basingstoke Bunion Place and North Yard Multi- Storey
Spaces: 1207
Number Accessible Spaces: 18
Accessible Car Park Equipment: No
Cctv: YesCharges
Off-peak: £5.00
Per Hour: £1.70
Daily: £10.00
Weekly: £39.90
Monthly: £140.70
Three Monthly: £422.10
Annual: £1,407.00
Saturday: £5.00
Sunday: £5.00
Note:RingGo Code: 2012 (Bunnian Place) or 2001 (North Yard multi-storey).
18 EV Charging points in the North Yard multi-storey.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £5.00.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £15.00.
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Car Park 2
Notes
Name: Basingstoke Premium Car Park
Spaces: 20
Number Accessible Spaces: 10
Accessible Car Park Equipment: No
Cctv: YesCharges
Off-peak: £6.20
Daily: £12.50
Annual: £1,799.00
Saturday: £6.20
Sunday: £6.20
Note:RingGo Code 2024.
Bank Holiday £6.20.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £18.60.
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Bicycle Facilities
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Spaces170
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ShelteredYes
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Cctv
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Location
Car park and platform 4
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TypeCompounds
Racks
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Accessibility
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Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Provided by 3rd party companies, subject to availability.
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Accessible toilets
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Step Free Access
Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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