Trains from Crewe Train Station
to Gatwick Airport
Book your tickets
Crewe Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
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Penalty FaresPenalty fares apply for VT
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Facilities
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Car Park
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First Class Lounge
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
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Seated Area
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Waiting Room
Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
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Trolleys
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Station Buffet
Shops and cafes available on P1-5 an P6-11 including the concourse
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Toilets
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
"Л"Л"Л"Л"Л"Л"ЛMonday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
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Accessible toilets
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Atm Machine
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Shops
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Rail replacement locations
Rail replacement coach services can be found at the side of the station on the left as you exit.
Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.
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CCTV
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Toilets
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Available
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Location
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
"Л"Л"Л"Л"Л"Л"ЛMonday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
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Accessible toilets
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Pedley Street ( Car Park 1)
Spaces: 525
Number Accessible Spaces: 18
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Monthly: £132.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £5.50
Sunday: £5.50
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
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Car Park 2
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Weston Road ( Car Park 2)
Spaces: 254
Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Saturday: £5.50
Sunday: £5.50
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
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Bicycle Facilities
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Spaces186
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ShelteredYes
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Cctv
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Location
all platforms
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Annotation
10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)
22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)
20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)
22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)
17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)
5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)
Short Stay Car Park Pedley Street 18 spaces
Weston Road Car Park 10 spaces
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TypeStands
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Accessibility
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Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
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Step Free Access
Category A - This station has step-free access to all platforms
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
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Gatwick Airport facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster top-up is only available from the self-service ticket machine.
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
For more information on using the Southern or Thameslink 'Key' smartcards, please visit their websites.
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Penalty Fares
Url: https://www.gatwickexpress.com/travel-information/on-board/penalty-faresSNTLGX
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Luggage
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Annotation
Available in the airport terminal. Visit the London Gatwick Airport website for more information.
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Contact Details
Available in the airport terminal. Visit the London Gatwick Airport website for more information.
Url: https://www.gatwickairport.com/premium-services/luggage-storage.html -
Available
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Facilities
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Car Park
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Seated Area
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Waiting Room
Heated waiting areas are available on platforms
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Trolleys
Luggage trolleys are available in the airport terminal. However, these are not available or allowed on the station platforms.
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Station Buffet
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Toilets
Platforms 1 and 2 and within the airport terminal.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Gatwick Express website.
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Post Box
Located in the Airport Terminal
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Atm Machine
Located outside the station as well as on concourse
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Bureau De Change
Available in the airport terminal.
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Shops
Available in the airport terminal.
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/763iUfPbBQb9TyeeS2Wza2/881e3d65df09a37dd2852ad3674d6135/2023-09_CI_GX_RRB_GTW_DR.pdf
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CCTV
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Toilets
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Available
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Location
Platforms 1 and 2 and within the airport terminal.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Annotation
If you have lost something at our station or onboard our trains, please visit our website and use the webform to register your lost item.
Some of our trains serve stations which are managed by other train operators (see below) or other operators services will call at Gatwick Airport. You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
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Contact Details0345 850 1530
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Available
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Operator NameGatwick Express Lost Property
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Information Available From StaffYes - from help point
Yes - from information point -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Detailshttps://www.gatwickairport.com/parking.html
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Operator NameGatwick Airport
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NameAirport Car Park
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Spaces0
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Number Accessible Spaces0
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Accessible Spaces Note
Blue Badge parking spaces are available at Gatwick Airport.
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Accessibility
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Helpline
For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:
- Phone - 0800 138 1016
- Textphone - 0800 138 1018
https://www.gatwickexpress.com/help-and-support/contact-us -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
The assistance meeting point is at the assistance desk on the main concourse.
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Ticket Gates
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Impaired Mobility Set Down
Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.
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Wheelchairs Available
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