Trains from Crewe Train Station
to Bristol Temple Meads
Book your tickets
Crewe Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
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Penalty FaresPenalty fares apply for VT
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Facilities
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Car Park
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First Class Lounge
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
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Seated Area
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Waiting Room
Platform 5 and Platform 6 as well as the Calm Corner on Platform 5
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Trolleys
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Station Buffet
Shops and cafes available on P1-5 an P6-11 including the concourse
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Toilets
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
"Л"Л"Л"Л"Л"Л"ЛMonday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
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Accessible toilets
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Atm Machine
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Shops
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Rail replacement locations
Rail replacement coach services can be found at the side of the station on the left as you exit.
Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.
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CCTV
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Toilets
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Available
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Location
The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6.
Toilet opening times :
"Л"Л"Л"Л"Л"Л"ЛMonday to Friday: 04.00am - 02.00am
Saturday: 04.00am - 02.00am
Sunday: 06.00am - 02.00am
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Accessible toilets
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Pedley Street ( Car Park 1)
Spaces: 525
Number Accessible Spaces: 18
Accessible Car Park Equipment: No
Cctv: YesWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Monthly: £132.00
Three Monthly: £374.00
Annual: £1,200.00
Saturday: £5.50
Sunday: £5.50
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website.
Different rates apply to non rail users, please speak to a member of staff.
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Car Park 2
Notes
For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Weston Road ( Car Park 2)
Spaces: 254
Number Accessible Spaces: 14
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Sun 24hCharges
Daily: £12.50
Saturday: £5.50
Sunday: £5.50
Note:For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast Website
Different rates apply to non rail users, please speak to a member of staff.
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Bicycle Facilities
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Spaces186
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ShelteredYes
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Cctv
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Location
all platforms
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Annotation
10 hoops on platform 3 (2 x cycles per hoop = 20 spaces)
22 hoops on platform 5 (2 x cycles per hoop = 44 spaces)
20 hoops on platform 6 (2 x cycles per hoop and 2 hoops with space for 1 cycle each = 42 spaces)
22 hoops on platform 11 (2 x cycles per hoop = 44 spaces)
17 hoops on platform 12 (2 x cycles per hoop = 34 spaces)
5 hoops in Weston Raoad car park (2 x cycles per hoop = 10 spaces)
Short Stay Car Park Pedley Street 18 spaces
Weston Road Car Park 10 spaces
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TypeStands
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Accessibility
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Helpline
08000 158 123 (08000 158 124 Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access
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Step Free Access
Category A - This station has step-free access to all platforms
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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First Class lounge
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Details
Location
On the concourse above platform 5.
To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.
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Bristol Temple Meads facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car Park
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Seated Area
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Waiting Room
Waiting Rooms are located on Platform 5/7 and on Platform 13/15
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Trolleys
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Station Buffet
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Toilets
Ladies, Gents and Baby Change are located in the Passenger Subway. The Baby Change is located next to the Ladies Toilets. An additional Baby Change facility is also located in the Accessible Toilet on Platform 13/15.
Accessible Toilets are located on Platform 3 by the Help Desk and on Platform 13/15.
Additional Ladies Toilets are located on Platform 10/12.
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Accessible toilets
Radar Key available from station staff.
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Baby Change
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Telephones
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Wi Fi
Free Network Rail Wi-fi - #FreeStationWiFi
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Post Box
The Post Box is located by the main gateline
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Atm Machine
The ATM machine is located in the Midland Shed, next to the side entrance to the main booking hall from the Friary.
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Shops
WHS/M&S; Uppercrust; Pumpkin; Pasty Shop; Starbucks; Lily's Flowers
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Rail replacement locations
Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House
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CCTV
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Toilets
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Available
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Location
Ladies, Gents and Baby Change are located in the Passenger Subway. The Baby Change is located next to the Ladies Toilets. An additional Baby Change facility is also located in the Accessible Toilet on Platform 13/15.
Accessible Toilets are located on Platform 3 by the Help Desk and on Platform 13/15.
Additional Ladies Toilets are located on Platform 10/12.
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Accessible toilets
Radar Key available from station staff.
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Wifi
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Annotation
Free Network Rail Wi-fi - #FreeStationWiFi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 000 125 -
Operator NameGreat Western Railway - For details visit: https://www.gwr.com/help-and-support/lost-property
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Information Available From StaffYes - from information point
Yes - from ticket office
Yes - from help point -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Url: http://www.apcoa.co.uk0345 165 2030 -
Operator NameAPCOA Parking (UK) Limited
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NameStation Car Park
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Spaces374
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ChargesDaily: £14.30
Weekly: £100.10
Monthly: £268.00
Three Monthly: £504.00
Annual: £1,463.00 -
Number Accessible Spaces0
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Accessible ticket machine is available at the car park. Step free access from the car park to the station
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Cctv
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Bicycle Facilities
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Spaces450
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ShelteredYes
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Cctv
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Location
The main storage location for bikes is at The Friary at Temple Quay, just to the right of the ramped exit from the long stay car park.
A limited bike storage location can be found on Station Approach by Queen Anne's Gate.
There is no longer any bike storage inside the station.
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Annotation
Please note cycles can be carried on our trains free of charge.
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TypeStands
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
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Staff help available opening hoursMon-Sat 05:30 to 01:30
Sun 08:00 to 01:30 -
Induction Loop
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Accessible Ticket Machines
Accessible ticket machines are located at the station entrance by the ticket office.
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Height Adjusted Ticket Office Counter
Please request staff assistance.
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available
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Accessible Public Telephones
Public telephones are accessible
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Accessible toilets
Radar Key available from station staff.
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Step Free Access
Lifts to all platforms and facilities. Ticket office is also step free.
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Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.
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Wheelchairs Available
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