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Northern has embarked on a programme to modernise its services that will help make the North a better place in which to live and work. By 2020 Northern is committed to:

  • Delivering better journeys with new and updated trains and improved station facilities
  • Better customer service, with more people to help you on your journey than ever before
  • Keeping you safe and secure, with more visible staff on trains and stations – day and night

Our plans include 98 new trains, 243 updated trains and the recruitment of more people from across our business:

  • Our new trains are in production
  • 30 of our upgraded trains are already out on the network, and
  • over 450 new people have joined our team since April 2016

To bring our improvements to life, we are proposing changes to modernise the conductor role to give you a better service. We are clear there will be no job or pay cuts as a result of our proposed changes, however the RMT has entered into dispute with Northern, which has resulted in several days of strike action, so far, during 2017.