Exactly the same as any other day – if the journey you are making is delayed and you arrive more than 30 minutes late to your final destination, you will be able to claim compensation under our Delay Repay policy.
This includes those journeys, made on an industrial action day, where you have travelled with another operator using your Northern ticket.
Please note that you cannot claim for compensation in advance. To prevent your claim being rejected, please apply within 28 days from the date of travel.
If your train is not running then we will refund your ticket. This should be applied for at the point of sale. Further details are available in our Customer Promise document.
Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise.