Customers with season tickets who decide not to travel due to a strike, will be compensated by our Delay Repay scheme. This is the easiest way to provide you with compensation for being unable to travel and will be calculated by the proportional daily cost of the price of your ticket.
The quickest way for you to receive any compensation you are due is to apply using the online claim form. When claiming for a day when you were unable to use your ticket due to industrial action please ensure you input that the length of your delay as 02:00.
Claims for compensation can be made here, or by competing the Delay Repay form, available at staffed stations and online, and posting it to: Freepost NORTHERN RAILWAY.