How does a Smart card work?

Your Smart card has a microchip inside of it that stores your season ticket on it. This Smart card can be read by conductors, station staff and ticket vending machines and barriers as per usual.

Does my Smart card replace my existing photocard?

You don’t need a photocard to accompany your season ticket, but you might be asked to show another form of identification by the revenue protection team.

Can I get a Smart card for a child?

Not at the moment. For now, you can get only a Smart card for Adult Weekly, Monthly and Annual Season Tickets.

How do I get a Smartcard?

We’re currently rolling out Smart technology across the Northern network, with most Northern stations now able to issue Smart tickets. As soon as Smart cards become available at your station, you will be offered one instead of a paper ticket at the ticket office when it’s time to renew.

Can I still get a Smart card if I don't have access to the website?

Definitely! Ask for one at your nearest Northern station’s ticket office.

What information do I have to provide to get a Smart card?

Your Title, Forename, Surname, Address, email address and contact number.

Do I have to buy a Smart card?

No, you can upgrade to a Smart card at no extra cost.