How do I replace my Smart card if it’s lost or stolen?

We’ve got a dedicated customer helpline for any queries you have or so that you can report lost or stolen cards: 0333 2220127.  

How do I change my personal details?

You can change your personal details at the ticket office.

How will I be helped in a situation of Smart card fraud?

If your Smart card is lost or stolen, be sure to report it at your nearest ticket office or you can give us a call on our support line. Once you report it, we’ll be able to arrange for your Card to be disabled. This must be reported to enable a refund.

How do I change or get a refund on a Smart ticket?

For tickets bought at the ticket office, you can simply return to the ticket office.

Can I claim under the Delay Repay Scheme?

Absolutely. Your rights under Delay Repay are exactly the same.

How do I change or get a refund on a Smart ticket?

For tickets bought at the ticket office, return to the ticket office.

Can I claim under the Delay Repay scheme?

Yes. Your rights under delay repay are exactly the same.