How do I get a replacement Smartcard if it is lost or stolen? 

A dedicated telephone customer helpline is available for queries and to report lost cards. 0333 2220127.  

How do I change my personal details?

To change your personal details please go to the ticket office.

Customer support – How will customers be supported in inadvertent fraud scenarios?

If a card is lost or stolen, it needs to be reported to the ticket office or the dedicated support line who will arrange for the card to be disabled. This must be reported to enable a refund.

How do I change or get a refund on a Smart ticket?

For tickets bought at the ticket office, return to the ticket office.

Can I claim under the Delay Repay scheme?

Yes.  Your rights under delay repay are exactly the same.