How can I buy a Smart season ticket?
You can do so online or on the Northern Android App (NFC capability is coming soon to our iOS app), at your local ticket office or at a Northern ticket machine.
How do I load a Smart ticket bought online to my Smart card?
This can be done in 2 minutes via the Android Northern app. Alternatively, please allow up to 2 hours prior to collection at a Northern ticket machine.
Can I collect at non-Northern stations?
It currently varies by operator, however the aim is for all stations in the North to offer this facility. Please ask station staff locally for further details as to which machines offer this facility.
TransPennine Express and East Midlands Rail stations have ticket machine collection facilities.
From 1 September, selected self-service ticket machines at LNER stations in the North (Newcastle, Durham, Darlington, York, Wakefield Westgate, Doncaster, Retford and Newark Northgate) will be upgraded to allow Smart ticket collection. Please note this Smart collection facilty does not extend to ticket offices or gate lines.
Virgin Trains do not currently have any, with the exception of a Northern ticket machine at Doncaster. The only Merseyrail station with smart collection facilities is Liverpool South Parkway.
How can I check my ticket has been successfully loaded to my Smart card?
You can use either the Northern Android App (NFC capability is coming soon to iOS!) or a Northern ticket machine to show what tickets are loaded on your card without having to make a purchase. Both will show active tickets and expired tickets.
How far in advance can I renew my smart season ticket?
The rules for renewal are the same as for paper tickets.