How can I buy a Smart season ticket?
You can do so online or on the Northern Android App (NFC capability is coming soon to our iOS app), at your local ticket office or at a Northern ticket machine.
How do I load a Smart ticket bought online to my Smart card?
This can be done in 2 minutes via the Android Northern app. Alternatively, please allow up to 2 hours prior to collection at a Northern ticket machine.
Can I collect at non-Northern stations?
Yes, you can collect collect at most stations in the North however this does vary by operator.
TransPennine Express and East Midlands Rail stations have ticket machine collection facilities.
LNER and Avanti have at least one machine available per station. The machine will be marked with the Smart symbol.
The only Merseyrail station with smart collection facilities is Liverpool South Parkway.
How can I check my ticket has been successfully loaded to my Smart card?
You can use either the Northern Android App (NFC capability is coming soon to iOS!) or a Northern ticket machine to show what tickets are loaded on your card without having to make a purchase. Both will show active tickets and expired tickets.
How far in advance can I renew my smart season ticket?
The rules for renewal are the same as for paper tickets.