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- Sunday terms
- Early Careers
- Apprenticeships
- Got a Question?
- Applying
- Can I apply for more than one role?
- I won’t be able to submit my application before the deadline. Can I submit it at a later date?
- Do I have to apply online?
- Do I need to include references?
- I already work at Northern. Should I tell my manager that I’m applying for another role?
- Help - I’m having some technical issues with the online application system!
- I’ve forgotten my password to the online application system
- I want to apply for a Driver or Conductor role, but I live over 45 minutes away from the location. Can I still apply?
- After You Apply
- How long do I need to wait before I find out about whether my application has been successful?
- How will you tell me about the progress of my application?
- I haven’t been selected to attend an interview. Can I ask for feedback on my application?
- If I’m not successful in my application can I apply again for the same role?
- I have been invited to attend an interview. Will my travel expenses be reimbursed?
- What should I wear to my interview?
- When can I expect to hear feedback?
- What happens after my interview?
- Everything Else
- Our Roles
- Mother's Day Terms and Conditions
- Flexi FAQs
- Superleague Terms
- Key Workers Timetables
- Frequently asked questions
- What is a Season e-ticket?
- Can I get all seasons on an e-ticket?
- Why is my route not available?
- Do I require a photocard?
- Will I be charged a booking fee for e-tickets?
- How do I use an e-ticket?
- What if my phones run’s out of battery before my ticket is checked?
- Can I get a refund on my season e-ticket?
- I have problems with my ticket. Can you help?
- Can I claim Delay Repay with an e-ticket?
- Ticket policy
- Team on the Terrace
- Wear a face covering terms
- Rose Hill FAQ
- How does ring and ride work?
- Rose Hill additional FAQs
- Changes - Rose hill
- Mobility Scooter Permit FAQs
- Which Northern routes can I take my mobility scooter on?
- My route/station isn’t on the list, why not?
- How have you decided which stations you are going to make scooter friendly?
- How do I find out which stations I can travel from/to with my scooter?
- Do I need to send a photograph with my application for a scooter permit?
- I've applied for a scooter permit but I haven't heard anything back
- Does my scooter permit replace my ticket?
- How long is it likely to take for my permit to arrive and once it does, can I travel straight away?
- Can any scooter travel on Northern services?
- I have a class 3 road going scooter, but your policy says you need a class 2, will I still be able to travel with my scooter?
- My scooter is an older model and doesn’t have anti-tip wheels, it does everything else that it needs to do for the permit, how can I resolve this?
- How can I book assistance for my journey?
- I am travelling from an unstaffed station, how do I get assistance?
- What happens if I am travelling on a longer journey and need to travel with more than one train operating company, how do I find out whether my scooter can go on the trains?
- Will I be guaranteed a place on the train?
- I’ve got a scooter permit for a different train operator; can I automatically use my scooter on your trains as well?
- I’ve got a Northern scooter permit, does this allow me to travel throughout the UK?
- I haven’t got a scooter permit, but my scooter folds and I can get onto the train without having to drive it on, would I be allowed to travel?
- If I chose to travel without a scooter permit and then get stranded, will Northern guarantee to get me home?
- I have a scooter permit for my existing scooter, but I am thinking of buying a new/second scooter, can I still use the same permit?
- How can I get hold of a replacement booklet with all the routes and stations in it?
- Who can I call if I need some help?
- Virtual Mascot Terms and Conditions
- Flexi routes
- Northern Terms and Conditions
- Panel FAQs
- What’s in it for me?
- How do I keep updated with Northerneers results?
- Will there be an opportunity for me to provide more insight?
- What information do you need from me when I sign up?
- Who are Qualtrics and how are they helping?
- How is my privacy protected?
- In what frequency will you ask me to answer a survey?
- How do I leave the Northerneers panel?
- Colouring terms
- Terms and conditions
- Manchester to Chester via Warrington Bank Quay
- St Helens Central to Wigan North Western and Preston
- Sheffield to Meadowhall/Lincoln
- Wigan and Chorley routes changes on Monday 5 April
- Changes to train services on Saturday 1 May 2021
- Changes to train services on Sunday 2 May 2021
- Changes to train services on Monday 3 May 2021
- World Art Day
- Promise
- EC22
- Friends and family terms