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- Check before you travel through Manchester this winter
- Transformation of Rail in the North Begins
- Save Time With Northern
- Route Improvements
- Legal
- Corporate
- Help and Advice FAQs
- How will I receive information about the progress of my application?
- If I am offered a position, when would you request my references?
- Why do I need a medical?
- I have failed my Driver/Conductor Psychometric Assessment. Can I reapply?
- What happens after my interview/Selection Event?
- How do I know that you have received my application?
- I have been invited to attend a Selection event. How can I prepare?
- How can I prepare for my interview?
- Community
- Cheap train tickets
- Rangers and Rovers
- Coasts and Peaks Rovers Prices
- Supplementary Tickets
- Railcards
- Ready, Set, Fun!
- Treasure Trails, York
- Everyman Cinema, Leeds
- Eureka! Halifax
- The Deep, Hull
- National Video Arcade Centre, Nottingham
- Stockport Plaza Super Cinema & Variety Theatre
- Aerial Extreme, Manchester
- Xscape, Castleford
- Splashworld, Southport
- Ponds Forge International Sports Centre, Sheffield
- Newcastle BBC Tour
- Newcastle Discovery Museum
- Manchester Museum of Science & Industry
- Bradford Industrial Museum
- Magna Science Adventure Centre, Rotherham
- Dinostar Dinosaur Experience, Hull
- Madame Tussauds, Blackpool
- DIG, York
- Royal Armouries, Leeds
- National Football Museum, Manchester
- Barley Hall, York
- SEA LIFE, Scarborough
- Blackpool Tower Eye
- Blackpool Tower Dungeon
- Blackpool Tower Circus
- Cheshire Military Museum, Chester
- Food - from Cafés to Cordon Bleu...
- Chez Moi Bistro, Southport
- The Bar and Burger Co, Southport
- D'Acqua restaurant, Sunderland
- Barge On The Brayford, Lincoln
- Nineteen restaurant, York
- The Star Inn the City, York
- Australasia restaurant, Manchester
- The Botanist, Leeds
- William & Victoria restaurant, Harrogate
- The Yorkshire Meatball Co, Harrogate
- Relish Bar & Grill, Doncaster
- The Lane Bar, Carlisle
- David's Restaurant, Carlisle
- Jeremy's, Scarborough
- Sapori Italian Restaurant, Blackpool
- Omarkhans Indian restaurant, Bradford
- Panoramic 34, Liverpool
- Alma De Cuba, Liverpool
- Silversmiths restaurant, Sheffield
- Six Restaurant at Baltic, Newcastle
- The Hand and Heart Pub, Nottingham
- Fish and Chips at 149, Bridlington
- Red Peppercorn Restaurant, Lancaster
- Angelica penthouse bar and restaurant, Leeds
- Iris Restaurant, Wakefield
- Duk Pond, Preston
- Betty’s Cafe Tearooms, York
- Spread Eagle Mellor, Blackburn
- The Commonhall Street Social, Chester
- The White Horse, Chester
- Things to do
- Dine in style at the Vermont Hotel on Quayside, Newcastle
- If he loves his music, go for a beer and a band or two in Stockport
- Take in some history at Lumley Castle in Durham
- Take him for an Afternoon Tea on Tyneside...
- If you want to celebrate the Armed Forces...
- If you're a fan of the Great British Bake-Off...
- If you are looking for a giggle...
- If you are looking for something a little different...
- If you are in the market for some quirky gifts...
- If you can keep a secret...
- If you've got your head in the stars...
- If you are looking for a dazzling view...
- If you are a fan of the footy...
- If you are too cool for school...
- If you like your evening on the dark side...
- If you are in need of a little cuddle...
- If you are looking for something to please your ears...
- If you are looking for an evening of hijinks
- If your hips just won't quit...
- If you knead a night with a difference...
- If you fancy dinner and a movie with a twist...
- If you’ve been aching to hone those circus skills...
- If you fancy lunch with a view...
- If you're feeling peckish...
- If you are looking to put a little bounce in your step...
- If you are after a bird's eye view of York...
- If you are feeling competitive...
- If you want to soak up the sun...
- If you like to meander round a market...
- If you want the seaside experience...
- If you are looking for an excuse to swing from the ceiling...
- If you fancy yourself as an escape artist...
- If you consider yourself to be a crack shot...
- If you are looking to challenge that sweet tooth...
- If you find yourself in need of a cocktail masterclass...
- If you want to get a message to the other side...
- If you are looking for a great escape...
- Travel
- Ticket Types
- Which train service is my ticket valid for?
- Ticket Vending Machine Price Promise
- Why has the cost of my ticket gone up?
- There's a problem with collecting my tickets from the Ticket Vending Machine
- I've found a mistake on my ticket - can I change it?
- I've lost my ticket - can I get a replacement?
- Can I claim compensation for delays or cancellations?
- Can I claim a refund if I don't use my ticket?
- Can I reserve a seat?
- Does my Child need a ticket?
- Can I pay for my tickets by card?
- Are there restrictions on train tickets?
- I want to buy a ticket
- Railcards and Season Tickets
- Accessibility
- Stations Information
- On the train
- My train is too hot / too cold
- Why does my train have fewer carriages than it normally does?
- Why don't you buy extra trains, or replace old ones?
- Can I reserve a seat?
- Can I drink alcohol on trains or at stations?
- Can I smoke on trains or at stations?
- Can I take my wheelchair on the train?
- Can I take my mobility scooter on the train?
- Are animals permitted on trains?
- Are cycles permitted on trains?
- Northern app
- Is Fault Reporting still available?
- Is Eyewatch incident reporting still available?
- What other customer information is available on the app?
- Can I transfer my M tickets to another device?
- What if I have problems with signal?
- Can an M ticket be copied or screen grabbed?
- What happens if I have bought the wrong M ticket?
- What happens if my tickets have disappeared from the Ticket Wallet?
- What if I have lost my phone?
- What happens if my phone has run out of battery charge?
- Can M tickets be used on other Train Company services during times of disruption?
- How do I claim Delay Compensation?
- How do I get a refund on an M ticket?
- How do I present my tickets for inspection?
- Can I buy multiple M tickets?
- How can I see if my M Ticket has been activated?
- How do I activate my M ticket?
- How do I find my ticket on the app?
- Where are tickets stored on the new app?
- Do I have to enter my card details every time?
- What payment methods are accepted?
- Can M Tickets be used on other services (e.g. TransPennine Express)?
- How do you buy an M Ticket?
- What is an M Ticket?
- What tickets are available on the new app?
- What fares are available through the new app?
- Will transaction histories be carried over to the new app?
- Do I have to register with the new app?
- Do I have to download the new app?
- Onward Journey Information
- Additional Compensation Scheme FAQs
- How do I qualify? - Season ticket
- How do I qualify? - Non-season ticket
- What compensation will I get? - Season ticket
- What compensation will I get? - Non-season ticket
- How do I claim compensation? - Season ticket
- How do I claim compensation? - Non-season ticket
- When will I recieve my compensation?
- I travelled on different routes on different days, which one should I claim for? - Non-season ticket
- Can I make a claim on this scheme if I have already claimed on the Season Ticket scheme?
- Why has the compensation been set at this level and why are you not offering more compensation?
- How will I get paid?
- What support is available for customers?
- Can I make two claims – one for the disruption before the new timetable and one for after?
- If I don’t have my old tickets/documentation then how can I claim?
- Can I get compensation from a ticket office?
- Can customers apply via social media?
- If I have claimed Delay Repay can I still claim for this compensation scheme?
- My trains have been short formed almost every day because of the changes and disruption - can I claim?
- Can I claim if the train was on time, but was too full for me to board as that made me late?
- Services on my line have been problematic/not running for months. Why are you only compensating for a small period of time?
- How can I appeal against a compensation decision?
- Will there be a separate package for Cumbria where there have been more problems than elsewhere and no trains for four weeks?
- Will there be extra compensation for Blackpool customers to reflect their time without trains?
- I thought Bolton corridor customers were going to get more as the service has been so poor?
- Who makes the decision whether a claim is successful or not?
- My ticket allows me to travel on other modes of transport, can I still claim?
- I had to use taxis instead of trains can I claim for these?
- I had to stay in a hotel as my trains were cancelled – can I claim for this?
- I travel on one of the highlighted routes but don’t use a Northern train, can I still claim?
- I travel on both Northern and TPE trains as part of my journey, can I claim under both schemes?
- My ticket says TransPennine Express (TPE) only but Northern trains run on the same route, can I claim?
- I have not received a confirmation email, should I submit again?
- Two Together FAQs
- Why can't the Two Together Railcard be used before 09.30 Monday to Friday?
- Can I use the Two Together Railcard when I am travelling on my own?
- Do we need to start and end our journeys together for the Two Together Railcard discount to be valid?
- Can I travel with my Two Together Railcard at any time of the day?
- What other national Railcards give discounts people travelling together?
- Can one of the cardholders be a child?
- Do I have to be in a relationship with the other cardholder to have a Two Together Railcard?
- How many Two Together Railcards can I have?
- I already have a Railcard, can I also buy a Two Together Railcard?
- Can I buy a Two Together Railcard?
- Off Peak Ticket FAQs
- Will an off-peak ticket be valid if I start my journey before 16.01 outside of the affected area and travel into it all on the same service?
- Will an off-peak ticket be valid if I start my journey before 16.01 inside the affected area and travel all on the same service?
- What happens if I start my journey in the affected area before 16.01 but have to change trains in the affected area after 16.01?
- What happens if I start my journey before 16.01 outside of the affected area and change trains after 16.01 in the affected area?
- What about concessionary fares?
- Why is the peak longer in certain areas compared to Merseyside and between Hexham and Newcastle?
- What about specific products?
- If I have the wrong rail ticket, can I pay the difference?
- Where can I find out further information about off-peak and peak travel?
- Off Peak Validity
- Advance Ticket Terms and Conditions
- Multi Mode Transport
- Newspaper offer
- JPIMedia FAQ
- I haven't got a PDF reader - where can I get one?
- I haven't got a printer
- My details don't appear on the form when I download it.
- I don't live near to a staffed railway station so I can't buy a ticket.
- I have missed the copy of my local paper that has a Northern promotional token in?
- Can you tell me when the tokens will be in my local newspaper?
- What happens if ownership of the Northern franchise changes during the period of the promotion?
- Reach PLC FAQ
- What happens if ownership of the Northern franchise changes during the period of the promotion?
- I haven't got a PDF reader - where can I get one?
- I haven't got a printer
- My details don't appear on the form when I download it.
- I don't live near to a staffed railway station so I can't buy a ticket.
- Can you tell me when the tokens will be in my local newspaper?
- Angry Birds Competition FAQ
- Great Yorkshire Show
- We Are Explorers
- Blackburn
- Blackpool
- Escape Room Centre, Blackpool
- Stanley Park
- Blackpool Pleasure Beach
- The Blackpool Tower Dungeons
- Blackpool Tower Circus
- Madame Tussauds Blackpool
- The Blackpool Tower Eye
- The Blackpool Tower Ballroom
- Dino Mini Golf at The Blackpool Tower
- SEA LIFE Blackpool
- Blackpool walk
- Blackpool Grand Theatre
- Pasaje Del Terror
- Blackpool Zoo
- Sandcastle Waterpark
- Sapori Italian Restaurant
- Bolton
- Bradford
- Bridlington
- Carlisle
- Chester
- Cumbria and The Lake District
- Doncaster
- Halifax
- Harrogate
- Huddersfield
- Hull
- Ilkley
- Knaresborough
- Leeds
- Tick Tock Unlock, Leeds
- Thackray Medical Museum
- Award winning markets
- Have a Go at Ariel Yoga, Leeds
- Bottomless Brunch at Harvey Nichols
- West Yorkshire Playhouse
- Leeds Industrial Museum
- Angelica Penthouse Bar and Restaurant
- Temple Newsam
- The Botanist
- Everyman Cinema
- Team Sport Go Karting Leeds
- Royal Armouries
- Lincoln
- Liverpool
- Manchester
- Palace Theatre & Opera House
- Manchester City Etihad Stadium Tour
- Moose Coffee
- Mr Thomas Chop House
- Cat Café Manchester
- TeamSport indoor Go Karting Manchester
- Great Northern Warehouse
- Crystal Maze Manchester Live Experience
- The Garden, Manchester
- Bali Health Lounge
- Old Trafford Stadium Tour
- Aerial Extreme
- Australasia Restaurant, Manchester
- Manchester Museum
- National Football Museum
- Rosso Restaurant & Bar
- Manchester Airport
- Newcastle
- Tyne Bank Brewery, Newcastle
- Newcastle Theatre Royal
- Hatton Gallery
- Catpawcino Cat Cafe
- The Valley
- Tyneside Cinema
- The Factory Kitchen
- Artisan, Newcastle
- The Biscuit Factory
- Newcastle City Hall
- Newcastle Quayside
- River Escapes
- Afternoon Tea at The Vermont
- Victoria Tunnel
- Newcastle Discovery Museum
- Six Restaurant at Baltic
- The Great North Museum
- BBC Tour
- Whitley Bay
- Nottingham
- Preston
- Scarborough
- Sheffield
- Quasar, Sheffield
- The Devonshire Quarter in Sheffield
- Magna Science Adventure Centre
- National Videogame Arcade Centre
- Hope Valley Rail Ale Trail
- Silversmiths Restaurant
- Mud Crab
- The Great Escape
- Cocoa Wonderland
- Peddler Market
- Picture House Social
- Kelham Island/Sheffield Industrial Museums Trust
- Ponds Forge International Sports Centre
- Southport
- Stockport
- Sunderland
- Wakefield
- Wigan
- Windermere
- York
- Fishergate Postern Tower
- York Cycling Tours
- City Cruises York
- Barley Hall, York
- DIG: An Archaelogical Adventure, York
- York Dungeon
- Clifford’s Tower
- York, North Yorkshire
- York Cocoa Works
- Jorvik Viking Centre
- York Treasure Trails
- York Minster
- Betty’s Cafe Tearooms
- The Star Inn the City, York
- York's Chocolate Story
- Nature
- Fines and Penalties
- AP Promotion - Eligible Stations
- Station Adoption Groups
- Corporate Season Tickets
- B2B Faqs
- Can I purchase a GM Traincard through the company scheme?
- Can I purchase a SystemOne/CountyCard through the scheme?
- Can I purchase a Railpass within the Mersey Travel area through the company scheme?
- Can I purchase a PlusBus ticket through the scheme?
- Can I purchase a West Yorkshire MCard through the company scheme?
- Can I purchase an Oyster Card through the company scheme?
- Can I purchase a TravelMaster ticket across South Yorkshire through the company scheme?
- Industrial Action
- Service Quality Results
- Service Quality Results - Sunday 8th December 2019 to Saturday 4th January 2020
- Service Quality Results - Sunday 10th November 2019 to Saturday 7th December 2019
- Service Quality Results - Sunday 13th October 2019 to Saturday 9th November 2019
- Service Quality Results - Sunday 15th September 2019 to Saturday 12th October 2019
- Service Quality Results - Sunday 18th August 2019 to 14th September 2019
- Service Quality Results - Sunday 21st July 2019 to Saturday 17th August 2019
- Service quality results - 23rd June to 20th July 2019
- Service quality results - 26th May 2019 to 22nd June 2019
- Service quality results - 28th April 2019 to 25th May 2019
- Service Quality results for Monday 01 April 2019 – Saturday 27 April 2019
- Service Quality Results - Sunday 3rd March 2019 to Sunday 31st March 2019
- Service quality results - Sunday 3rd Feburary 2019 to Saturday 2nd March 2019
- Service quality results - Sunday 6th January 2019 to Saturday 2nd Feburary 2019
- Service quality results - Sunday 9th December 2018 to Saturday 5th January 2019
- Service quality results - Sunday 11th November 2018 to Saturday 8th December 2018
- Service quality results - Sunday 14th October 2018 to Saturday 10th November 2018
- Service quality results - Sunday 16th September 2018 to Saturday 13th October 2018
- Service Quality Results - Sunday 19th August 2018 to Saturday 15th September 2018
- Service Quality Results - Sunday 22nd July 2018 to Saturday 18th August 2018
- Service Quality Results - Sunday 24th June 2018 to Saturday 21st July 2018
- Service Quality Results - Sunday 27th May 2018 to Saturday 23rd June 2018
- Service Quality Results - Sunday 29th April 2018 to Saturday 26th May 2018
- Service Quality Results - Sunday 1st April 2018 to Saturday 28th April 2018
- Service Quality Results - Sunday 7th March 2018 to Saturday 31st March 2018
- Service Quality Results - Sunday 4th February 2018 to Saturday 3rd March 2018
- Service Quality Results - Sunday 7th January 2018 to Saturday 3rd February 2018
- Service Quality Results - Sunday 10th December 2017 to Saturday 6th January 2018
- Service Quality Results - Sunday 12th November 2017 to Saturday 9th December 2017
- Service Quality Results - Sunday 15th October to Saturday 11th November
- Service Quality - Sunday 17 September to Saturday 14 October 2017
- Service Quality - Sunday 20 August to Saturday 16 September 2017
- Service Quality - Sunday 23 July to Saturday 19 August 2017
- Service Quality - Sunday 25 June to Saturday 22 July 2017
- Service Quality - Sunday 28 May to Saturday 24 June 2017
- Service Quality - Sunday 29 April to Saturday 27 May
- Service Quality - Saturday 1 April to Saturday 28 April 2017
- Service Quality (Sunday 5 March to Friday 31 March 2017)
- Service Quality - Sunday 5 February to Saturday 4 March 2017
- Service Quality - Sunday 8 January to Saturday 4 February 2017
- Customer Data Portal
- Save on the Day FAQs
- The Rest of the North
- DUO Terms and Conditions
- Rail Life FAQs
- Can anyone take part?
- What is the study trying to achieve?
- I sometimes travel with other train companies; can I still volunteer for the study?
- I’m eligible and want to register interest - What happens next?
- What do I actually have to do?
- What will you do with the data?
- So what data will you collect?
- Do I get to keep the wearable?
- What other benefits are there to taking part?
- How long do I need to take part for?
- Will information about me stay confidential?
- What if I agree to take part but then don’t want to anymore?
- How many volunteers are involved?
- I'm working full-time. Will I still be able to volunteer?
- How do I get the app?
- How do I get the wearable device?
- Will you be constantly tracking me and my journeys?
- Who else is involved with the research?
- General FAQs
- Who else is involved with the research?
- Can I use my wearable as a fitness tracker?
- Can I make a suggestion for the trial?
- What happens if I change my mobile during the trial?
- Can I take the wearable off?
- Can I give the wearable to somebody else?
- Can I have more than one wearable?
- How do I get the wearable device?
- How do I get the app?
- I'm working full-time. Will I still be able to volunteer?
- How many volunteers are involved?
- What if I agree to take part but then don’t want to anymore?
- Other people I know want to join the trial – is it too late?
- How long do I need to take part for?
- What other benefits are there to taking part?
- Can I keep the wearable if I leave the trial early?
- Do I get to keep the wearable?
- I sometimes travel with other train companies; can I still volunteer for the study?
- Can anyone take part?
- What is the study trying to achieve?
- What data will be collected and how it will be used FAQs
- What is expected of me FAQs
- Discover our favourite weekend activities in the North
- Places to eat and drink in the North
- Explorer 55 FAQs
- Educational Season Ticket FAQs
- Big Days Out
- Make this half term a voyage of discovery
- Things to do on a sunny day in Sheffield
- Things to do on a sunny day in Newcastle
- Things to do on a sunny day in Leeds
- Things to do on a sunny day in Hull
- Things to do on a rainy day in Sheffield
- Things to do on a rainy day in Newcastle
- Things to do on a rainy day in Leeds
- Things to do on a rainy day in Hull
- What happens to train services during a strike?
- What about bus services?
- Will Northern be running replacement bus services?
- If I need to get a rail replacement bus will I need to pay?
- Arriva buses - can I use my Northern ticket?
- What about existing local bus services?
- If I use another bus operator’s service, can I claim my fare back?
- Where can I get further information about bus services?
- What about my tickets and travel plans during a strike?
- What about other Advance fares requiring a Northern connecting service?
- I already have a ticket to travel on a strike day – a season ticket or other existing ticket. Can I use it on a service provided by another train operator on these days?
- What if I have a Northern Advance Purchase ticket to travel on a strike day?
- How will you compensate me for disruption to my journey?
- What about season ticket holders with multi-modal tickets issued on behalf of a PTE?
- How do I get a refund or claim for Delay Repay?
- Can I use my ticket on Metrolink services?
- How long do I have to claim a refund that is not Delay Repay? Is there a time limit?
- What if I can’t return to where I purchased my ticket to claim the refund?
- What if I choose to start my journey at a different station to that on my ticket?
- Will there be any changes to Passenger Assist on strike day?
- Will you be providing compensation for any other costs I incur as a result of the strike?
- Why is there a strike?
- Why is the RMT in dispute with Northern?
- RMT has now taken strike action on 46 days. When will this dispute end?
- Can’t Northern just keep guards on trains and bring this dispute to an end?
- What exactly is Driver Controlled Operation (DCO) and what are the benefits?
- Would safety also be an issue at Northern if drivers controlled the train doors?
- Will Northern’s stations be as safe when you make staff changes?
- Will Northern make any job losses or pay freezes as a result of any changes?
- Nightlife
- Bars and pubs
- Smart FAQs
- Cheap evening return ticket T&Cs
- Try the train FAQs
- Conductor FAQs
- Northern plans to make conductors redundant?
- Northern aren’t trying to resolve RMT’s dispute
- Why can’t you just agree the same deal that RMT have reached with Greater Anglia and make this dispute go away?
- Northern has no desire to end the dispute as the Government keeps bailing them out.
- Northern is happy to sit back and collect the taxpayer-funded compo from the Government for not running trains on strike days
- What are the operational models that RMT refer to?
- What is Driver Controlled Operation (DCO)
- DCO means that there’ll only be a driver on the train.
- Is Northern planning to make 100% of its network DOO?
- DCO isn’t safe. It’s safer to have a guard on the train.
- More people are involved in platform / train incidents (PTI) accidents on DOO/DCO services than if there is a guard on-board.
- DCO / DOO won’t work on the Northern infrastructure.
- There’s no point in DCO, it doesn’t make things better for customers
- DCO will make rail travel difficult for disabled passengers and those who need assistance.
- Northern is putting profits before safety / it’s all about increasing profits.
- KGF Terms and Conditions
- 25% off FAQs
- Will an off-peak ticket be valid if I start my journey before 16.01 outside of the affected area and travel into it all on the same service?
- Will an off-peak ticket be valid if I start my journey before 16.01 inside the affected area and travel all on the same service?
- What happens if I start my journey in the affected area before 16.01 but have to change trains in the affected area after 16.01?
- What happens if I start my journey before 16.01 outside of the affected area and change trains after 16.01 in the affected area?
- If I have the wrong rail ticket, can I pay the difference?
- Where can I find out further information about off-peak and peak travel?
- Smart Competition FAQs
- Men in Black™: International Competition Terms
- 'North50' Terms & Conditions
- Father's Day Terms
- Spider-Man™: Far From Home Competition Terms
- Image Terms and Conditions
- Lets Go Competition Terms
- Illuminations Terms
- Flash Sale Terms and Conditions
- 50%off T&Cs
- 50 % off North East T&Cs
- Northern Terms and Conditions
- Dales Rail Winter Offer - Terms and Conditions
- Metro Winter Offer - Terms and Conditions
- Christmas shopping
- Days out with dogs
- Christmas markets
- Christmas T&C
- Valentine's Day Terms and Conditions
- Sunday terms