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- Travel
- Two Together FAQs
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- If a pupil is 15 and purchases the pass before their 16th birthday, will it be valid for the whole year?
- How do I purchase an educational season ticket?
- Big Days Out
- Make this half term a voyage of discovery
- Things to do on a sunny day in Sheffield
- Things to do on a sunny day in Newcastle
- Things to do on a sunny day in Leeds
- Things to do on a sunny day in Hull
- Things to do on a rainy day in Sheffield
- Things to do on a rainy day in Newcastle
- Things to do on a rainy day in Leeds
- Things to do on a rainy day in Hull
- What happens to train services during a strike?
- What about bus services?
- Will Northern be running replacement bus services?
- If I need to get a rail replacement bus will I need to pay?
- Arriva buses - can I use my Northern ticket?
- What about existing local bus services?
- If I use another bus operator’s service, can I claim my fare back?
- Where can I get further information about bus services?
- What about my tickets and travel plans during a strike?
- What about other Advance fares requiring a Northern connecting service?
- I already have a ticket to travel on a strike day – a season ticket or other existing ticket. Can I use it on a service provided by another train operator on these days?
- What if I have a Northern Advance Purchase ticket to travel on a strike day?
- How will you compensate me for disruption to my journey?
- What about season ticket holders with multi-modal tickets issued on behalf of a PTE?
- How do I get a refund or claim for Delay Repay?
- Can I use my ticket on Metrolink services?
- How long do I have to claim a refund that is not Delay Repay? Is there a time limit?
- What if I can’t return to where I purchased my ticket to claim the refund?
- What if I choose to start my journey at a different station to that on my ticket?
- Will there be any changes to Passenger Assist on strike day?
- Will you be providing compensation for any other costs I incur as a result of the strike?
- Why is there a strike?
- Why is the RMT in dispute with Northern?
- RMT has now taken strike action on 46 days. When will this dispute end?
- Can’t Northern just keep guards on trains and bring this dispute to an end?
- What exactly is Driver Controlled Operation (DCO) and what are the benefits?
- Would safety also be an issue at Northern if drivers controlled the train doors?
- Will Northern’s stations be as safe when you make staff changes?
- Will Northern make any job losses or pay freezes as a result of any changes?
- Nightlife
- Bars and pubs
- Smart FAQs
- Cheap evening return ticket T&Cs
- Try the train FAQs
- Conductor FAQs
- Northern plans to make conductors redundant?
- Northern aren’t trying to resolve RMT’s dispute
- Why can’t you just agree the same deal that RMT have reached with Greater Anglia and make this dispute go away?
- Northern has no desire to end the dispute as the Government keeps bailing them out.
- Northern is happy to sit back and collect the taxpayer-funded compo from the Government for not running trains on strike days
- What are the operational models that RMT refer to?
- What is Driver Controlled Operation (DCO)
- DCO means that there’ll only be a driver on the train.
- Is Northern planning to make 100% of its network DOO?
- DCO isn’t safe. It’s safer to have a guard on the train.
- More people are involved in platform / train incidents (PTI) accidents on DOO/DCO services than if there is a guard on-board.
- DCO / DOO won’t work on the Northern infrastructure.
- There’s no point in DCO, it doesn’t make things better for customers
- DCO will make rail travel difficult for disabled passengers and those who need assistance.
- Northern is putting profits before safety / it’s all about increasing profits.
- KGF Terms and Conditions
- 25% off FAQs
- Will an off-peak ticket be valid if I start my journey before 16.01 outside of the affected area and travel into it all on the same service?
- Will an off-peak ticket be valid if I start my journey before 16.01 inside the affected area and travel all on the same service?
- What happens if I start my journey in the affected area before 16.01 but have to change trains in the affected area after 16.01?
- What happens if I start my journey before 16.01 outside of the affected area and change trains after 16.01 in the affected area?
- If I have the wrong rail ticket, can I pay the difference?
- Where can I find out further information about off-peak and peak travel?
- Smart Competition FAQs
- 'North50' Terms & Conditions
- Father's Day Terms
- Flash Sale Terms and Conditions
- 50%off T&Cs
- 50 % off North East T&Cs
- Northern Terms and Conditions
- Dales Rail Winter Offer - Terms and Conditions
- Metro Winter Offer - Terms and Conditions
- Christmas shopping
- Days out with dogs
- Christmas markets
- Christmas T&C
- Valentine's Day Terms and Conditions
- Sunday terms
- Early Careers
- Apprenticeships
- Got a Question?
- Applying
- Can I apply for more than one role?
- I won’t be able to submit my application before the deadline. Can I submit it at a later date?
- Do I have to apply online?
- Do I need to include references?
- I already work at Northern. Should I tell my manager that I’m applying for another role?
- Help - I’m having some technical issues with the online application system!
- I’ve forgotten my password to the online application system
- I want to apply for a Driver or Conductor role, but I live over 45 minutes away from the location. Can I still apply?
- After You Apply
- How long do I need to wait before I find out about whether my application has been successful?
- How will you tell me about the progress of my application?
- I haven’t been selected to attend an interview. Can I ask for feedback on my application?
- If I’m not successful in my application can I apply again for the same role?
- I have been invited to attend an interview. Will my travel expenses be reimbursed?
- What should I wear to my interview?
- When can I expect to hear feedback?
- What happens after my interview?
- Everything Else
- Our Roles
- Mother's Day Terms and Conditions
- Superleague Terms
- Key Workers Timetables
- Frequently asked questions
- What is a Season e-ticket?
- Can I get all seasons on an e-ticket?
- Why is my route not available?
- Do I require a photocard?
- Will I be charged a booking fee for e-tickets?
- How do I use an e-ticket?
- What if my phones run’s out of battery before my ticket is checked?
- Can I get a refund on my season e-ticket?
- I have problems with my ticket. Can you help?
- Can I claim Delay Repay with an e-ticket?
- Ticket policy
- Team on the Terrace
- Wear a face covering terms
- Rose Hill FAQ
- How does ring and ride work?
- Rose Hill additional FAQs
- Changes - Rose hill
- Mobility Scooter Permit FAQs
- Which Northern routes can I take my mobility scooter on?
- My route/station isn’t on the list, why not?
- How have you decided which stations you are going to make scooter friendly?
- How do I find out which stations I can travel from/to with my scooter?
- Do I need to send a photograph with my application for a scooter permit?
- I've applied for a scooter permit but I haven't heard anything back
- Does my scooter permit replace my ticket?
- How long is it likely to take for my permit to arrive and once it does, can I travel straight away?
- Can any scooter travel on Northern services?
- I have a class 3 road going scooter, but your policy says you need a class 2, will I still be able to travel with my scooter?
- My scooter is an older model and doesn’t have anti-tip wheels, it does everything else that it needs to do for the permit, how can I resolve this?
- How can I book assistance for my journey?
- I am travelling from an unstaffed station, how do I get assistance?
- What happens if I am travelling on a longer journey and need to travel with more than one train operating company, how do I find out whether my scooter can go on the trains?
- Will I be guaranteed a place on the train?
- I’ve got a scooter permit for a different train operator; can I automatically use my scooter on your trains as well?
- I’ve got a Northern scooter permit, does this allow me to travel throughout the UK?
- I haven’t got a scooter permit, but my scooter folds and I can get onto the train without having to drive it on, would I be allowed to travel?
- If I chose to travel without a scooter permit and then get stranded, will Northern guarantee to get me home?
- I have a scooter permit for my existing scooter, but I am thinking of buying a new/second scooter, can I still use the same permit?
- How can I get hold of a replacement booklet with all the routes and stations in it?
- Who can I call if I need some help?
- Virtual Mascot Terms and Conditions
- Flexi routes
- Northern Terms and Conditions
- Panel FAQs
- What’s in it for me?
- How do I keep updated with Northerneers results?
- Will there be an opportunity for me to provide more insight?
- What information do you need from me when I sign up?
- Who are Qualtrics and how are they helping?
- How is my privacy protected?
- In what frequency will you ask me to answer a survey?
- How do I leave the Northerneers panel?
- Colouring terms
- Terms and conditions
- Manchester to Chester via Warrington Bank Quay
- St Helens Central to Wigan North Western and Preston
- Sheffield to Meadowhall/Lincoln
- Wigan and Chorley routes changes on Monday 5 April
- Changes to train services on Saturday 1 May 2021
- Changes to train services on Sunday 2 May 2021
- Changes to train services on Monday 3 May 2021
- World Art Day