For Level 1 compensation, if you have faced prolonged disruption on eligible routes as a result of the overrunning Blackpool engineering work in the North West, combined with disruption due to the May timetable change, we are offering a refund, the equivalent of up to 20 days’ worth of travel, depending on how often you travelled and the evidence you can provide. For

Level 2 compensation, if you have faced significant disruption on eligible routes as a result of the timetable change on 20 May we are offering a refund, the equivalent of up to 5 days’ worth of travel, depending on how often you travelled and the evidence you can provide.

Eligible ticket types for Level 1 and Level 2 compensation include:

  • Anytime and Off-Peak Day Singles
  • Anytime and Off Peak Day Returns
  • Advance Purchase Singles
  • Advance Purchase Returns
  • Railcard discounted tickets
  • Multi-modal tickets on all applicable routes