To qualify for Level 1 compensation, you will need to have held at least 12 days’ worth of tickets within a consecutive 28 day period from 1 April to 30 June 2018 on the most significantly affected Northern routes. The eligible routes have been determined based on the number of cancellations and severe delays during the eligibility period.

To qualify for Level 2 compensation, you will need to have held at least three days’ worth of tickets, within a consecutive 7 day period from 20 May to 30 June 2018 on the most severely affected Northern routes. The eligible routes have been determined based on the number of cancellations and severe delays during the eligibility period.