You have 8 weeks to make a claim from when the scheme opens on 9 October until 4 December 2018, by completing a simple claim form on our website ( You will need to provide proof of travel such as copies of tickets or, if tickets are unavailable, proof of payment. If this evidence is not available, you can contact our dedicated customer support team (This email address is being protected from spambots. You need JavaScript enabled to view it., or Helpline: 03332 220 126 Mon to Fri 08:00 to 20:00) who will review each case individually.