For Level 1 compensation, if you have faced prolonged disruption on eligible routes as a result of the overrunning Blackpool engineering work in the North West, combined with disruption due to the May timetable change, we are offering a refund, the equivalent of one month’s worth of travel which will be calculated as follows:

Season Ticket Type Compensation Amount
Annual season 1/12 of the value of the annual ticket
Monthly season The value of 1 monthly ticket
Weekly season The value of 4 weekly tickets
Other season ticket lengths Calculated on a case-by-case basis. 

For Level 2 compensation, if you have faced significant disruption on eligible routes as a result of the timetable change on 20 May we are offering a refund, the equivalent of one week’s worth of travel which will be calculated as follows:

Season Ticket Type Compensation Amount
Annual season 1/40 of the value of the annual ticket
Monthly season 1/4 of the value of the monthly ticket
Weekly season The value of 1 weekly tickets
Other season ticket lengths Calculated on a case-by-case basis.