To qualify for Level 1 compensation, you will need to have held at least four weeks’ worth of season tickets during the three month eligibility period from 1 April to 30 June 2018 on the most significantly affected Northern routes. The eligible routes have been determined based on the number of cancellations and severe delays during the eligibility period.

To qualify for Level 2 compensation, you will need to have held at least one week’s worth of season tickets, during the six week eligibility periods from 20 May to 30 June 2018 on the most severely affected Northern routes. The eligible routes have been determined based on the number of cancellations and severe delays during the eligibility period.