Please use this form to make an enquiry or request for assistance during an upcoming journey.
If you wish to book assistance for travel within the next 24 hours, please call us instead on 0800 138 5560. Our team is available 24 hours a day, 364 days a year.
We are currently investing over £500m in our new trains, as well as modernising many of our older vehicles. However, on some of our routes there are a few trains that have yet to benefit from these improvements and therefore may not have all the facilities you would expect to be available, particularly accessible toilets.
If you need further information on this, please contact us on the above number.