RAIL OPERATOR LOOKING TO APPOINT CUSTOMER TO ITS INNOVATION BOARD
Northern, the UK’s second largest rail operator, is asking for a passionate customer to volunteer to be on its Innovation Board. In order to ensure Northern helps its regions to be great places to live and work, the Innovation Board has been set up to change and improve how Northern operates.
A customer advocate would be placed on the Innovation Board to be the voice of the millions of customers who use Northern’s services and would challenge, inform and support the Board’s decision making process.
Alex Hynes, Managing Director for Northern, comments: “As the customer voice on the Innovation Board you will represent the wider Northern community, using your knowledge as a regular user of our services to help shape the future for our customers. We have ambitious plans that will transform our company over the coming months and our customers are at the heart of these and to have a passionate customer involved in how we take these plans forward would be fantastic.”
Ideal attributes Northern is looking for include:
• regular customer on Northern network
• prepared to listen to others, entertain conflicting viewpoints and use these to develop new ideas
• open minded and curious
• willing to attend four half day Board meetings per year at different venues in the north of England – this is an honorary position, but reasonable travel expenses will be paid
• prepared to talk to other rail travellers, ask them for feedback and ideas
The next meeting is scheduled for 5 September in York and you should be available on this day to be considered for the position.