We have issued a statement about the additional compensation scheme for our customers affected by delays and cancellations following the timetable change in May.
David Brown, our Managing Director, said: “We welcome the announcement from the Rail Minister on the additional compensation scheme. We believe that this is the best way to say sorry for the unacceptable situation and for the disruption and inconvenience many passengers have faced. We have been working hard with Network Rail and The Department for Transport to develop this scheme to help customers who have suffered in these exceptional circumstances.
"There is still a lot of work to be done. We are now looking at the finer details of the scheme and will announce further details as soon as possible."
David added: "We already offer a Delay Repay scheme to compensate customers for trains that are late or cancelled and as a result get to their destination station more than 30 minutes later than scheduled. We’d urge affected customers to use Delay Repay.
"To further support customers, we’ve reached an agreement with other rail operators that until 29 July, customers with tickets to travel on Northern will be able to travel on services provided by other rail operators if they are unable to complete their journey due to delays or cancellations.”