Overall journey satisfaction amongst Northern’s customers has risen to 83 per cent, according latest figures released as part of the National Rail Passenger Survey. Transport Focus has today released the latest results from its independent survey of Northern customers, providing valuable insight into their opinions and experiences. As well as the overall increase in customer satisfaction, the...
Northern is running an above par service to help people get to and from The Open this weekend. The train operator is running additional services and increasing the number of carriages in and around Southport to help tens of thousands of golf fans watch their heroes try to tame Royal Birkdale.
Northern is to explore new solutions to provide enhanced services for customers on the Lakes Line. The largest train operator outside of London is working on proposals to develop innovative solutions following the news that the line is not to be electrified. From May 2018 the route between Oxenholme and Windermere will see the introduction of ‘Flex trains’. These innovative units will be able to...
Northern’s plans to keep the north of England on the move during today’s industrial action are on track. By 3pm more than 770 Northern services had completed their journeys and plans are in place to run a further 540 throughout the rest of the day.
Northern is advising its customers to consider whether their rail journeys on Sunday 9 July are necessary. Sharon Keith, regional director at Northern, commented: “We want to remind customers that we will operate a very limited service from 0900 to 1700 on Sunday (9 July). Our coastal routes have been very busy today (Saturday) and there are fewer trains on Sunday. Therefore, we ask customers to please...
Northern customers seeking to travel across the north of England during the industrial action this weekend will benefit from arrangements put in place with train operators.
In April 2016 Northern, The UK’s largest train operator outside of London, announced it was investing £580 million in 98 new electric and diesel trains. Just over a year later a new Engineering Director and a new Head of New Trains have been recruited to oversee the project, the design of the new trains has been finalised and construction of the 281 carriages is now underway.
We are pleased to announce that we have extended the dates that you can travel with our newspaper offer by one week. The last day to use the tokens was going to be Sunday 9 July. However, due to industrial action taking place on this weekend, you can now travel up until Sunday 16 July. This change applies to customers who have already collected their two newspaper tokens from either a Johnston...