Last updated: 22/05/2018
Arriva Rail North Ltd (”We”) are committed to protecting and respecting your privacy.
This policy (together with our Website Terms and Conditions and Conditions of Travel) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.northernrailway.co.uk/paymynotice or providing your information in the circumstances described below, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Arriva Rail North Ltd and the data processors are PCI Telecoms Ltd, Raspberry Software Solutions Ltd, Carlisle Support Services Ltd and STM Security Group (UK) Ltd.
Individuals are advised that when using the “Website” those pages with a web address prefixed by www.northernrailway.co.uk these pages are managed by Northern as the data controller, (a company registered in England and Wales with registration number 04337712 and registered to 1 Admiral Way, Doxford International Business Park, Sunderland SR3 3XP).
Individuals who pay notices from Northern are advised that when using the “Pay My Notice” transactional pages prefixed by https://www.pcitelecom.uk/northernrailway/ - these pages are managed by PCI Telecoms Ltd as Northern’s data processor and processor of payments (a company registered in England and Wales with a registration number of 10310998 and registered to 35 Croft Road, Thame, Oxfordshire, OX9 3JF).
Individuals who provide personal information to Northern during fare dispute or enforcement action are advised that the electronic application used is managed by Raspberry Software Solutions Ltd as Northern’s data processor (a company registered in England and Wales with a registration number of 07979037 and registered to 9 Deben Mill Business Centre, Old Maltings Approach, Melton, Woodbridge, Suffolk, IP12 1BL).
Individuals who provide personal information to Northern during fare disputes or enforcement action are advised that personnel inputting this data are managed by either Carlisle Support Services as Northern’s data processor (a company registered in England and Wales with a registration number of 02654100 and registered to 800 The Boulevard, Capability Green, Luton, LU1 3BA), or STM Security Group (UK) Ltd (a company registered in England and Wales with a registration number of 05466873 and registered to Argyle House, 3rd Floor Northside, Joel Street, Northwood Hills, Middlesex, HA6 1NW).
References to “Northern”, “Northern Railway” “we” “us” or “our” and they can also refer to our data processor PCI telecoms Ltd who process payments and information on our behalf, Raspberry Software Solutions Ltd who manage the electronic application, Carlisle Support Services and STM Security Group (UK) Ltd who manage Loss Prevention Officers and Travel Safe Officers.
1. What personal data do we collect?
- Information provided by you. You may give us information about you by filling in forms on our site https://www.pcitelecom.uk/northernrailway/or by corresponding with us by phone, e-mail or otherwise. This includes information when you provide details to Authorised Officers. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, geographical location.
- Information we collect about you. With regard to each of your visits to our sites we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
- Sensitive personal data. We will not intentionally or systematically seek to collect, store or otherwise use information about you classed as ‘special categories of data' or 'sensitive data' (for example, information relating to any trade union membership, ethnic origin or health).
3. How do we use your personal data and what is the legal basis for such processing?
The collection of the personal data described above is usually mandatory and, if such personal data is not provided, we will not be able to provide the information, products and services to you. Where the collection of any personal data is not mandatory, we will inform you of this prior to collection, as well as the consequences of failing to provide the relevant personal data.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally process your personal information only:
- where we have your consent to do so;
- where the processing is necessary to perform our contract with you; or
- where the processing is in our legitimate interests or those of a third party and such interests are not overridden by your data protection interests or fundamental rights and freedoms; and
- where we have a legal obligation to process your personal information.
Information provided by you. We use your personal information as follows:
Purpose of Processing
|Legal Basis for Processing|
|Processing personal information in regards to a fare dispute||Compliance with Legal Obligation|
|Receiving payment in regards to a fare dispute||Compliance with Legal Obligation|
|Processing personal information in regards to Anti-social behaviour dispute||Compliance with Legal Obligation|
|Processing personal information in regards to a parking dispute||Compliance with Legal Obligation|
|Receiving payment in regards to a parking dispute||Compliance with Legal Obligation|
Information we collect about you. We use your personal information as follows:
|Purpose of Processing||Legal Basis for Processing|
|Confirmation of details provided in the event of a fare dispute||Compliance with Legal Obligation|
|Confirmation of details provided in the event of an anti-social behaviour dispute||Compliance with Legal Obligation|
|Confirmation of details provided in the event of a parking dispute||Compliance with Legal Obligation|
|Confirmation of details provided by the DVLA in the event of non-payment of a penalty parking notice.||Compliance with Legal Obligation|
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Questions about this Privacy Notice” heading below.
4. Sharing Your Information
We may disclose your personal data to the following categories of recipient for the purposes described in this Privacy Notice:
· PCI Telecoms Ltd , payment of notices
· Raspberry Software Solutions Ltd, processing fare disputes
· Carlisle Support Services Ltd, processing fare disputes
· STM Security Group (UK) Ltd, processing anti-social behaviour disputes
We may also disclose your personal data to any competent law enforcement body, regulator, government agency or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation; (ii) to exercise, establish or defend or legal rights; or (iii) to protect your vital interests or those of any other person;
We may also transfer your personal data to a buyer or potential buyer (and its agents and advisers) in connection with any reorganisation, restructuring, merger or sale, or other transferring of assets provided that we inform any receiving party it must use your personal information only for the purposes disclosed in this Privacy Notice.
We operate the Northern franchise under arrangements with the Secretary of State for Transport and the franchise operations may pass to a successor operator. We may disclose your personal data to the relevant franchising authority and/or any successor operator and any successor operator must use your personal information only for the purposes disclosed in this Privacy Notice.
Finally, we may disclose your data to any other person to whom you request us to make disclosure or if you consent to such disclosure.
5. Data Retention
We will not retain your personal data for longer than is necessary to fulfil the purposes for which we collected that personal information, unless the law permits or requires that we retain it for longer.
The table below explains in more detail how long Northern will store different types of customer information for:
|Failure to Purchase Notices, Unpaid Fare Notices, Penalty Fare Notice, Penalty Parking Notices and reports for possible prosecution||For the duration of the processing of the Personal Data and up to 6 years thereafter|
|Name and address checking enquiries||Two (2) years|
|Passenger details (e.g., name, address of customer etc)
(i) Prospective passengers
(ii) Current passengers
(iii) Lapsed passengers
(ii)For the duration of the passenger's registration with the Customer and then for the period specified for lapsed passengers
(iii)For a period of 6 years following the end of the year in which the passenger last purchased the Customer's services
|Passenger data||For the duration of the passenger's registration with the Customer and then for a period of 6 years following the end of the year in which the passenger last purchased the Customer's services|
|Passenger consents to Customer terms and conditions||For the duration of the processing of the Personal Data and up to 6 years thereafter|
|Passenger service enquiries||3 years|
|Statistical reports/marketing data||Six (6) years|
|Register of complaints||Review after 10 years|
|Correspondence and papers including emails||Review after 6 years (or 10 years if the documents relate to a complaint or investigation)|
6. Information Security
We apply appropriate administrative, technical and organisational security measures to protect your personal data that is under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. All information you provide to us is stored on secure servers. We are part of the Arriva plc Group, which trains its employees regarding our data privacy policies and procedures and permit authorised employees to access personal data on a need to know basis, as required for their role. We also take steps to ensure that any service provider that we engage to process personal data on our behalf takes appropriate technical and organisational measures to safeguard such personal data.
7. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
8. Your Data Protection Rights
You have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us at any time at Arriva Rail North Limited Customer Experience Centre
Address : FREEPOST Northern Railway
Phone: 0800 2006060
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us Arriva Rail North Limited Customer Experience Centre
Address : FREEPOST Northern Railway
Phone: 0800 2006060
- If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
9. Questions about this Privacy Notice
Arriva Rail North Ltd
1 Admiral Way
Doxford International Business Park
You have the right to complain to a data protection authority about our collection and use of your personal information. If you are based in the European Economic Area, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries are available on the EU Commission's website via the following link): http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm)
The controller of your personal data is Northern.