Trains from Retford Train Station
to Ilford
Book your tickets
Station Message
All toilets on platform 2 are out of order at Retford station.
Retford Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Collection is available for Smart tickets bought online.
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Penalty FaresPenalty fares apply for GR
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Facilities
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Car Park
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Seated Area
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Waiting Room
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Platform 1 opening hours Mon - Sat 05:30 -21:30, Sun 08:30 - 21:30
Platform 2 opening hours Mon - Sat 05:30 - 22:00, Sun 08:30 - 22:00
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Trolleys
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Station Buffet
Coffee shop available on platform 1 for refreshments
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Toilets
The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Rail replacement locations
Rail Replacement Coaches leave from the front of the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platforms 1 and 2. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a RADAR key. A RADAR key is available from the Station Office on Platform 1. Toilet opening hours are at all times that the station is open.
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03457 225333 -
Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
only for car park and low level accessible for all purpose is for assistance
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
Operator NameLondon North Eastern Railway
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NameStation Car Park
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Spaces84
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ChargesOff-peak: £6.75
Per Hour: £2.20
Daily: £13.50
Weekly: £54.00
Monthly: £150.00
Annual: £1,375.00
Saturday: £6.75
Sunday: £6.75
Note:Short stay (21 - 60 mins) - £2.20
Short stay (61 - 120 mins) - £4.20
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
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Number Accessible Spaces3
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces38
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ShelteredYes
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Cctv
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Location
north end of Platform 1
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TypeStands
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Accessibility
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Helpline
03457 225 225 or 18001 03457 225 225 (Text relay service)
https://www.nationalrail.co.uk/ -
Staff Help Available
When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Staff help available opening hoursMon-Fri 05:30 to 23:30
Sat 05:30 to 21:30
Sun 09:30 to 23:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
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Ramp For Train Access
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Accessible Taxis
Advance booking is advisable.
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Accessible toilets
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Retford has an RNIB 'Map for All' located outside the main entrance to the left of the doors.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Ticket Gates
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Impaired Mobility Set Down
Station Front
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Wheelchairs Available
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Ilford facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards are available at Ticket Vending Machines at all entrances of this station.
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Travelling with Contactless is available.
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TravelcardZone 4
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
Platform 3 - Waiting Rooms, Waiting Shelter available, Multiple covered seats under canopy.
Platform 4 - Covered seats available under canopy.
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Waiting Room
- There are two step free, heated waiting rooms located on Platform 3.
- The waiting room located next to the ladies toilets has an automatic door function.
- Both waiting rooms are open from first to last train.
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Station Buffet
Coffee & snacks located on platform 3
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Toilets
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
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Accessible toilets
An accessible temporary toilet is located on Platform 4, which is operated with a radar key.
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/7xBskoHTidP6D0oLyZjXQX/e7271c5b1d254a072ebf5a712190000d/DR_D_Ilford_CRL-064_CRL-065.pdf
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CCTV
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Toilets
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Available
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Location
Platform 3
Platform 4 - Accessible Toilet - Radar Key Required
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Accessible toilets
An accessible temporary toilet is located on Platform 4, which is operated with a radar key.
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services Open
Staffed from first train until last.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredYes
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Cctv
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Location
On platform 4
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TypeRacks
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
Accessible ticket machines are located at all entrances.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
An accessible temporary toilet is located on Platform 4, which is operated with a radar key.
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Step Free Access
- Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
- Step free access is not available from York Road Entrance.
- Staff ramp assistance is always available.
- Wheelchairs available from first to last train.
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Ticket Gates
Ilford has a Secure Station accreditation
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Impaired Mobility Set Down
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Wheelchairs Available
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