Trains from Manchester Victoria Station
to Denmark Hill
Book your tickets
Station Message
The accessible toilets are out of order at Manchester Victoria station.
Manchester Victoria Station facilities
-
Ticket office
-
Ticket Office
-
Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
-
Smartcard Issued
-
Smartcard Topup
-
Smartcard Validator
-
Smartcard Comments
More information at www.northernrailway.co.uk/smart
-
Penalty FaresPenalty fares apply for Northern
-
-
Facilities
-
Car Park
-
Seated Area
-
Waiting Room
There are no designated waiting rooms, but the station concourse and platforms are fully canopied
-
Trolleys
-
Station Buffet
There is a large cafe with seating plus a number of smaller cafes and coffee / news outlets on the main concourse area.
-
Toilets
A key is available in the Duty's Manager's office.
-
Accessible toilets
April 2024, Toilets are currently out of service due to refurbishment
-
Baby Change
-
Telephones
-
Wi Fi
-
Post Box
-
Rail replacement locations
Pick up point is on Station Approach (M3 1WY) directly outside the station main entrance, outside the M & S shop."Л"Л"Л"Л"Л"Л"Л
-
CCTV
-
-
Toilets
-
Available
-
Location
A key is available in the Duty's Manager's office.
-
Accessible toilets
April 2024, Toilets are currently out of service due to refurbishment
-
-
Staffing and customer services
-
Staffing LevelFull time
-
Lost property
-
Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
-
Information Available From StaffIf the station is not staffed please use our helpline 08002006060
-
Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
-
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
-
Ticket gates
-
-
Bicycle Facilities
-
Spaces38
-
ShelteredNo
-
Cctv
-
Location
Next to lifts by platform 3
-
Annotation
38 cycle stands on platform and approach
-
TypeStands
-
-
Accessibility
-
Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff Help Available
Customer Service Office at the end of the barriers, Meeting point in front of the customer service office branded for passenger assistance
-
Staff help available opening hoursMon-Sun 05:45 to 00:25
-
Induction Loop
-
Accessible Ticket Machines
Accepts Cash & Cards
Located near the ticket office.
-
Height Adjusted Ticket Office Counter
There is a disabled counter at the station and can be used when requested
.
-
Ramp For Train Access
-
Accessible toilets
April 2024, Toilets are currently out of service due to refurbishment
-
Step Free Access
- Category A Station
- Scooter Friendly Station
Step free access around the whole station via use of lifts between platforms 3-6, connection with Manchester Metrolink using ramps
To find our more about travelling around this station, please see the 360 map click here
-
Ticket Gates
-
Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
-
Wheelchairs Available
-
Denmark Hill facilities
-
Ticket office
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Oystercard Topup
-
Oyster Comments
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
-
Smartcard Issued
-
Smartcard Validator
-
Smartcard Comments
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
-
TravelcardZone 2
-
Penalty Fares
-
-
Facilities
-
Car Park
-
Seated Area
-
Station Buffet
-
Toilets
Available during staffing hours.
-
Accessible toilets
-
Baby Change
-
Telephones
-
Wi Fi
-
Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/2JgfbWkuhyiSftxBQssxGI/7bfdfea5bd7681f72ef3adb2db5625a8/Denmark_Hill_RRBS__DMK_.pdf
-
CCTV
-
-
Toilets
-
Available
-
Location
Available during staffing hours.
-
Accessible toilets
-
-
Wifi
-
Annotation
-
Available
-
-
Staffing and customer services
-
Staffing LevelFull time
-
Lost property
-
Annotation
Please visit www.thameslinkrailway.com/help-and-support/journey-problems/lost-property and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
-
Contact Details
Please visit www.thameslinkrailway.com/help-and-support/journey-problems/lost-property and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
Url: https://www.thameslinkrailway.com/help-and-support/journey-problems/lost-property -
Available
-
Operator NameThameslink
-
Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
-
Ticket gates
-
-
Bicycle Facilities
-
Spaces85
-
ShelteredYes
-
Cctv
-
Location
A cycle hub is available on Windsor Walk, on the left hand side of the entrance.
To access the cycle hub, a Key Smartcard is required. Apply for one free of charge from the Thameslink website.
Cycles are left at owners risk. Abandoned cycles may be removed.
-
TypeStands
Compounds
Racks
-
-
Accessibility
-
Helpline
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
-
Staff Help Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Station staff are usually available at the times listed below.
-
Staff help available opening hoursMon-Sun 24h
-
Induction Loop
-
Accessible Ticket Machines
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
-
Ramp For Train Access
A staff-operated ramp is required for step-free access between train and platform at this station.
-
Accessible Taxis
-
Accessible toilets
-
Step Free Access
This is a Category A station: This station has step-free access to all platforms.
Assistance Meeting Point is the Booking Hall.
-
Ticket Gates
-
Impaired Mobility Set Down
-
Wheelchairs Available
-