Trains from Liverpool Lime Street
to Ingatestone
Book your tickets
Liverpool Lime Street facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Walrus cards and local Saveaway only. For more information Click here.
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Penalty FaresPenalty fares apply for NR
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Luggage
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Contact Details
Url: https://www.left-baggage.co.uk/index/locations0151 909 3697 -
Available
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Operator NameOperated by Excess Baggage Company
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Facilities
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Car Park
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First Class Lounge
The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only.
The First Class Lounge at Liverpool Lime Street will be closed to customers on Wednesday 28 and Thursday 29 February due to filming at the station. If you"Щd like to enjoy complimentary refreshments before continuing your journey, please present your Avanti West Coast First Class ticket to a member of Avanti West Coast staff upon your arrival at Liverpool Lime Street and they"Щll help you out.
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Seated Area
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Waiting Room
Located on main concourse
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Trolleys
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Station Buffet
Various retail establishments are present on Liverpool Lime Street station to purchase refreshments.
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Toilets
Male and Female toilets located on the station concourse by Lord Nelson street entrance
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Accessible toilets
The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
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Baby Change
Female toilets
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Telephones
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Wi Fi
WiFi hot spots around Liverpool Lime Street station
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Post Box
Outside the station on Lime Street
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Atm Machine
Located on Platform 7
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Shops
Various retail establishments including Photo Booths to purchase items whilst in the station
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Rail replacement locations
Rail replacement services depart at the Bus stop on Skelhorne Street, near the Tesco Express. L3 5GA.
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CCTV
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Toilets
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Available
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Location
Male and Female toilets located on the station concourse by Lord Nelson street entrance
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Accessible toilets
The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
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Wifi
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Annotation
WiFi hot spots around Liverpool Lime Street station
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0330 024 0215 -
Operator NameExcess Baggage Company
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
There are two help points located on the Skelhorne Street side of the station with a direct line to contact station staff. There is also a call point near the entrance of the short stay car park.
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Ticket gates
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Parking
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Contact Details
Url: http://www.apcoa.co.uk -
Operator NameAPCOA
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NameShort stay car park located on Skelhorne Street & Long Stay Car Park located on Lord Nelson Street
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Spaces280
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Number Accessible Spaces25
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Accessible Spaces Note
Skelhorne Street short stay car park: -
21 spaces plus 4 accessible spaces
Lord Nelson Street long stay car park: -
259 spaces plus 13 accessible spaces
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces52
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ShelteredYes
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Cctv
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Location
Alongside station entrance
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Annotation
There are 2 areas at Liverpool Lime Street station where you can lock up your bike, Lord Nelson Street and Skelhorne Street. They are the only 2 places you are permitted to leave your bike at the station.
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TypeRacks
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
Liverpool Lime Street Mobility Team are available: -
- Monday - Saturday 07:00 - 22:00
- Sunday 08:00 - 22:00
THERE IS NO CHARGE FOR THIS SERVICE.
A mobility assistance vehicle is available - to book, or for help boarding and alighting your train, please contact your train operator, ideally 48 hours in advance.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
There are eight accessible ticket machines at the station located on the station concourse.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Accessible taxis at Liverpool Lime Street station can be provided at the taxi rank. If you require a private accessible taxi please locate a member of the station staff and they will provide you with a local taxi firm company number.
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Accessible Public Telephones
Situated on main concourse opposite Northern's Travel Centre
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Accessible toilets
The National Key (RADAR) toilet is located next to the Male and Female toilets by the Lord Nelson Street entrance. If you do not have a key please locate a member of staff and they will provide you with one.
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Ticket Gates
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Impaired Mobility Set Down
Assistance is available to and from platforms
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Wheelchairs Available
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First Class lounge
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Details
The First Class Lounge is located on the main concourse and is for First Class Avanti West Coast customers only.
The First Class Lounge at Liverpool Lime Street will be closed to customers on Wednesday 28 and Thursday 29 February due to filming at the station. If you"Щd like to enjoy complimentary refreshments before continuing your journey, please present your Avanti West Coast First Class ticket to a member of Avanti West Coast staff upon your arrival at Liverpool Lime Street and they"Щll help you out.
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Ingatestone facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
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Waiting Room
There is a waiting room located in the station building on Platform 1 (for trains towards London). The waiting room on Platform 2 (for trains towards Chelmsford and Colchester) is located in the station building opposite the ticket office, and is accessed from the booking hall.
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Station Buffet
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Toilets
The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Rail replacement locations
Rail replacement bus services pick up and drop off in the station car park.
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CCTV
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Toilets
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Available
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Location
The male and the female toilets are located next to the bottom of the footbridge steps on Platform 1 (for trains towards London), and next to the side entrance to the station on Platform 2 (for trains towards Chelmsford and Colchester). An accessible toilet is available for radar key holders and can be accessed via the waiting room on Platform 1. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 19:00Saturday 06:00 - 12:00Sunday 07:30 - 15:00
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Detailshttps://www.greateranglia.co.uk/lost-property
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services Open
Information from staff at this station is available during scheduled station opening hours, as above. Help points are also available for customers to use 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help points can be found at the following location(s):
- Platform 1 (for trains towards London) - Next to the waiting room, fixed to the platform-facing wall of the station building
- Platform 2 (for trains towards Chelmsford and Colchester) - Next to the side entrance to the station and the footbridge steps, fixed to the platform-facing wall of the station building
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: National Car Parks Ltd
Name: Station Car Park
Spaces: 241
Number Accessible Spaces: 11
Accessible Spaces Note:Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.ncp.co.uk/find-a-car-park/car-parks/ingatestone-station-g-anglia/Opening Times
Mon-Sun 24hCharges
Off-peak: £8.50
Per Hour: £1.00
Daily: £8.50
Weekly: £32.00
Monthly: £174.00
Three Monthly: £499.00
Annual: £1,746.00
Saturday: £5.50
Sunday: £5.50
Note:£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£60.00 Flexi fare
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Car Park 2
Notes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Sat,Sun 24hCharges
Off-peak: £8.50
Per Hour: £1.00
Daily: £8.50
Weekly: £32.00
Monthly: £174.00
Three Monthly: £499.00
Annual: £1,746.00
Saturday: £5.50
Sunday: £5.50
Note:£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£60.00 Flexi fare
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Bicycle Facilities
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Spaces48
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ShelteredYes
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Cctv
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Location
A secure cycle parking compound with 48 spaces is located behind Platform 1 (for trains towards London) and can be accessed from the platform itself, or from the smaller car park which is adjacent to Platform 1.
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TypeCompounds
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Accessibility
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Helpline
0800 028 28 78
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours customers are advised to use Shenfield station, which is approximately five miles away. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on the ticket machine at this station
- By using one of the two Help Points at this station
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Staff help available opening hoursMon-Fri 06:00 to 19:40
Sat 06:00 to 12:45
Sun 07:30 to 15:30 -
Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
Details of nearest taxis are shown on station information poster
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Nearest stations with more facilitiesChelmsfordShenfield
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Accessible toilets
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Step Free Access
This station has step free access to both platforms but from different locations on Station Lane / Hall Lane, with approximately 350 metres between the entrances to each platform via the roadside. There is a stepped footbridge between the platforms. Platform 1 (for trains towards London) is accessible via the access road off Hall Lane, just beyond the level crossing, and Platform 2 (for trains towards Chelmsford and Colchester) is accessible from the station car park.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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