Trains from Helsby
to Biggleswade
Book your tickets
Helsby facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: Transport for Wales
Name: Station Car Park
Spaces: 20
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/Opening Times
Mon-Fri 24h -
Car Park 2
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/ -
Car Park 3
Notes
Free: Yes
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Cctv: NoWebsite
https://www.nationalrail.co.uk/
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Bicycle Facilities
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Spaces10
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ShelteredYes
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Cctv
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Location
Cycle parking is in two locations at Helsby station.
3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
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Annotation
4 hoops
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
Ticket machine is on Chester-bound platform.
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesChester
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Accessible toilets
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Step Free Access
Category B3.
Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
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Ticket Gates
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Impaired Mobility Set Down
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Biggleswade facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oyster Comments
Oyster cannot be used at this station.
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
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Penalty Fares
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Facilities
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Car Park
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Seated Area
Unheated waiting shelters are available on Platforms 3 and 4.
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Waiting Room
Heated waiting rooms available on platforms 1 and 2, during staffed hours.
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Station Buffet
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Toilets
Toilets, including accessible toilets are located on the right hand side of the station entrance. These toilets are available during staffed hours.
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Telephones
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Wi Fi
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/7icQnM4AYA5D2KbAK14gfg/5e57d4fb60626f40b96535533c6feefb/2024-02_CI_GN_RRB_BIW_DR.pdf
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CCTV
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Toilets
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Available
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Location
Toilets, including accessible toilets are located on the right hand side of the station entrance. These toilets are available during staffed hours.
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Annotation
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
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Information Available From StaffYes - from help point
Yes - from information point -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
The Assistance Meeting Point is on the footbridge.
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Ticket gates
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Parking
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Contact Details
Url: https://www.apcoa.co.uk/great-northern/01895 262122 -
Operator NameAPCOA Parking UK
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NameStation Car Park
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Spaces207
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Number Accessible Spaces3
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Accessible Spaces Note
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces102
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ShelteredYes
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Cctv
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Location
Bike racks can be found at the front of the station on left hand side of the entrance. Secure cycle parking is also available at this location, please speak to station staff for information on access.
Cycles are left at owners risk. Abandoned cycles may be removed.
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TypeStands
Racks
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Accessibility
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Helpline
For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel/book-assistance-for-your-journey -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Fri 06:20 to 14:15, 16:00 to 20:00
Sat 08:00 to 14:15
Sun 08:15 to 14:15 -
Induction Loop
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Accessible Ticket Machines
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
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Ramp For Train Access
It is not possible to provide level access between train and platform at this station.
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Accessible Taxis
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Step Free Access
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is on the footbridge.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
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Ticket Gates
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Impaired Mobility Set Down
Located at the front of the station
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Wheelchairs Available
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