Trains from Grimsby Town
to Custom House (Elizabeth line)
Book your tickets
Station Message
Station Alert
From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
"в WhatsApp: 07812 223 336
"в Twitter: @TPEAssist
"в Phone: Call 0345 600 1671 (Option 3)
"в Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
"в Booking Office: Cycle reservations can be requested at any booking office.
Grimsby Town facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
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Penalty FaresPenalty fares apply for TP
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Facilities
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Car Park
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Seated Area
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Waiting Room
Heated waiting rooms are available on both platforms and adjacent to the booking hall.
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Station Buffet
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Toilets
The toilets are located on Platform 1.
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Accessible toilets
The accessible toilets are located on Platform 1, these toilets are operated by a radar key.
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Baby Change
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Telephones
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Wi Fi
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Post Box
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Rail replacement locations
Pick Up / Drop Off at the Station Front.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 1.
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Accessible toilets
The accessible toilets are located on Platform 1, these toilets are operated by a radar key.
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Wifi
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/363 600 1671 -
Available
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Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/01895 262 122 -
Operator NameTransPennine Express
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NameStation Car Park
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Spaces59
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ChargesDaily: £4.90
Weekly: £22.00
Monthly: £72.00
Three Monthly: £190.00
Annual: £570.00
Saturday: £4.90
Sunday: £4.90 -
Number Accessible Spaces4
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Accessible Spaces Note
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Customers can purchase their car parking tickets via the APCOA Connect app or website.
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Cctv
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Bicycle Facilities
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Spaces56
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ShelteredYes
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Cctv
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Location
On platform 1, within car park and within cycle hub
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TypeCompounds
Stands
Racks
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Accessibility
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Helpline
0800 107 2149
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Fri 05:30 to 19:30
Sat 05:15 to 19:30
Sun 08:30 to 19:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Nearest stations with more facilitiesCleethorpes
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Accessible toilets
The accessible toilets are located on Platform 1, these toilets are operated by a radar key.
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Step Free Access
This station is category A. Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access to platforms 2 and 3. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Custom House (Elizabeth line) facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards can only be purchased from ticket machines.
Zone 3
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Traveling with Contactless is available
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TravelcardZone 3
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Penalty FaresPenalty fares apply for XR
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Facilities
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Car Park
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Seated Area
Covered seating available on platform A & B
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Waiting Room
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Station Buffet
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Toilets
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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CCTV
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Toilets
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Available
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Location
An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.
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Accessible toilets
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point -
Information Services Open
Station staffed from first train until last
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Location
Located next to Bus Stop D on Victoria Dock Road / Custom House Station
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Annotation
Note that these are Council-owned cycle stands, located outside the front of the station.
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TypeStands
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
An accessible ticket machine is located within the stations entrance.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Staff ramp assistance is always available if required.
- Accessible seating is available on platforms A and B.
- Wheelchairs available from first to last train.
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Ticket Gates
Ticket gates are staffed from first to last train.
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Impaired Mobility Set Down
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Wheelchairs Available
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