Trains from Ellesmere Port
to Romford
Book your tickets
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Ellesmere Port facilities
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Ticket office
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Ticket Office
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
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Penalty FaresPenalty fares apply for ME
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Facilities
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Car Park
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Seated Area
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Waiting Room
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Station Buffet
Cold drinks vending machine Food vending machine
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Toilets
Operating hours only
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off at the bus stop outside the station
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CCTV
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Toilets
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Available
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Location
Operating hours only
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0151 955 2368 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Located on Liverpool bound platform.
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Ticket gates
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Parking
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Contact Details0151 555 1111
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Operator NameMerseyrail
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NameStation Car Park
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Spaces109
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ChargesFree
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Number Accessible Spaces0
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Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces24
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ShelteredYes
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Cctv
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Annotation
Apply for Free Secure Cycle storage access www.merseyrail.org/cycle
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TypeStands
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Accessibility
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Helpline
0151 555 1111
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Fri 07:00 to 19:00
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Staff help available opening hoursMon-Fri 05:59 to 14:34
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
All disabled passengers will be offered assistance by station staff during booking office opening hours.
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category B: "œThis station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details."Access to the Liverpool platform from the car park is step free. Footbridge only to other platform. Please note, assistance can only be provided between 06.05 and 14.00 when station is staffed
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Ticket Gates
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Impaired Mobility Set Down
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Romford facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards can only be purchased at the ticket machine.
Zone 6
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Tickets can be collected onto Greater Anglia smartcards at this station.
Contactless Pay as you go is is valid from this station to any station within the London Pay as you go area.
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TravelcardZone 6
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Penalty FaresPenalty fares apply for LE
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Facilities
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Car Park
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Seated Area
Platform 1 - Waiting Shelter, multiple uncovered seats available across the platform.
Platform 2 - Multiple seats available covered by the canopy.
Platform 3 - No seats available
Platform 4 - Waiting Room, Multiple seats available covered by the canopy.
Platform 5 - Multiple seats available covered by the canopy.
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Waiting Room
- An accessible, heated waiting room is located on Platform 4.
- The waiting room is open from first to last train.
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Station Buffet
Coffee kiosk platform 4
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Toilets
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
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Accessible toilets
An accessible toilet is located on platform 4 and platform 5.
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Rail replacement locationshttps://assets.nationalrail.co.uk/e8xgegruud3g/4Wl7hfarSuADwGJ3RqMMPA/92887013b9e34a91b4510862f5b561c1/DR_I_Romford_CRL-078.pdf
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CCTV
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Toilets
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Available
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Location
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
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Accessible toilets
An accessible toilet is located on platform 4 and platform 5.
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Wifi
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.tfl.gov.uk/forms/12411.aspx
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Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from ticket office -
Information Services Open
Staffed from first train until the last train
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
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Ticket gates
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Bicycle Facilities
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Spaces0
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ShelteredYes
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Cctv
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Location
Platform 5 and Platform 2
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Annotation
All storage covered
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TypeStands
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Accessibility
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Helpline
0343 222 1234
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
- Accessible ticket machines are located within the stations ticket hall.
- The ticket machines are accessible via the stations main entrance.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
An accessible toilet is located on platform 4 and platform 5.
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Step Free Access
- Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 1,2,4 and 5
- Wheelchairs available from first to last train.
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Ticket Gates
Romford has a Secure Station accreditation
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Impaired Mobility Set Down
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Wheelchairs Available
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