Trains from Ellesmere Port
to Kew Gardens
Book your tickets
Station Message
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Ellesmere Port facilities
-
Ticket office
-
Ticket Office
-
Ticket Machine
-
Smartcard Issued
-
Smartcard Topup
-
Smartcard Validator
-
Smartcard Comments
Metro Cards, local Saveaway and Railpass season tickets only. For more information Click here.
-
Penalty FaresPenalty fares apply for ME
-
-
Facilities
-
Car Park
-
Seated Area
-
Waiting Room
-
Station Buffet
Cold drinks vending machine Food vending machine
-
Toilets
Operating hours only
-
Accessible toilets
-
Baby Change
-
Telephones
-
Wi Fi
-
Rail replacement locations
Pick Up / Drop Off at the bus stop outside the station
-
CCTV
-
-
Toilets
-
Available
-
Location
Operating hours only
-
Accessible toilets
-
-
Staffing and customer services
-
Staffing LevelPart time
-
Lost property
-
Contact Details
Url: https://www.nationalrail.co.uk/0151 955 2368 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Located on Liverpool bound platform.
-
Ticket gates
-
-
Parking
-
Contact Details0151 555 1111
-
Operator NameMerseyrail
-
NameStation Car Park
-
Spaces109
-
ChargesFree
-
Number Accessible Spaces0
-
Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
-
Accessible Car Park Equipment
-
Cctv
-
-
Bicycle Facilities
-
Spaces24
-
ShelteredYes
-
Cctv
-
Annotation
Apply for Free Secure Cycle storage access www.merseyrail.org/cycle
-
TypeStands
-
-
Accessibility
-
Helpline
0151 555 1111
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Fri 07:00 to 19:00
-
Staff help available opening hoursMon-Fri 05:59 to 14:34
-
Induction Loop
-
Accessible Ticket Machines
-
Height Adjusted Ticket Office Counter
All disabled passengers will be offered assistance by station staff during booking office opening hours.
-
Ramp For Train Access
-
Accessible Taxis
-
Accessible toilets
-
Step Free Access
Category B: "œThis station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details."Access to the Liverpool platform from the car park is step free. Footbridge only to other platform. Please note, assistance can only be provided between 06.05 and 14.00 when station is staffed
-
Ticket Gates
-
Impaired Mobility Set Down
-
Kew Gardens facilities
-
Ticket office
-
Ticket Office
-
Prepurchase Collection
-
Ticket Machine
-
Oystercard Topup
-
Smartcard Issued
-
Smartcard Validator
-
TravelcardZone 3/4
-
Penalty FaresPenalty fares apply for LT
-
-
Facilities
-
Car Park
-
Seated Area
There are no seats in the ticket hall. Seats are available on the platform.
-
Waiting Room
-
Station Buffet
Newsagent inside station
-
Toilets
Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
-
Accessible toilets
-
Baby Change
-
Telephones
-
Wi Fi
-
Post Box
Near Lloyds Pharmacy outside western entrance.
-
Atm Machine
Outside western entrance of station.
-
Shops
Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.
-
Rail replacement locations
Replacement buses will usually stop in Kew Road at the Victoria Gate stops.
-
CCTV
-
-
Toilets
-
Available
-
Location
Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
-
Accessible toilets
-
-
Wifi
-
Annotation
-
Available
-
-
Staffing and customer services
-
Staffing LevelFull time
-
Lost property
-
Contact Details
Url: https://www.nationalrail.co.uk/0343 222 1234 -
Information Available From StaffYes - from help point
-
Customer Help Points
Not monitored at all times.
-
Ticket gates
-
-
Bicycle Facilities
-
Spaces0
-
ShelteredNo
-
Cctv
-
-
Accessibility
-
Helpline
0343 222 1234 or 020 3031 9331 (Textphone)
https://www.nationalrail.co.uk/ -
Staff help available opening hoursMon-Sat 05:20 to 01:15
Sun 07:10 to 00:10 -
Induction Loop
-
Accessible Ticket Machines
Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.
-
Ramp For Train Access
-
Accessible Taxis
-
Accessible toilets
-
Step Free Access
Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
-
Ticket Gates
-
Impaired Mobility Set Down
Drop-off points at western and eastern entrances with drop kerbs
-