Trains from Chester Train Station
to Maidenhead
Book your tickets
Chester Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Trolleys
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Station Buffet
Coffee shop.
Buffet.
Public House/Bar.
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Toilets
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Located on the platform(s).
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Atm Machine
Located on the concourse.
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Shops
News agent
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Rail replacement locations
The rail replacement bus stop is the local bus stop near the station.
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CCTV
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Toilets
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Available
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Location
The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from information point
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: A P C O A
Name: Chester East
Spaces: 113
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Cctv: YesWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h -
Car Park 2
Notes
Operator Name: A P C O A
Name: Chester West
Spaces: 123
Number Accessible Spaces: 6
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This car park is accredited with a Disabled Parking Award run by D M U K. Visit https://www.disabledmotoring.org for further information.
Cctv: NoWebsite
https://www.apcoa.co.uk/tfwrOpening Times
Mon-Sun 24h
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Bicycle Facilities
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Spaces76
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ShelteredYes
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Cctv
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Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
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Staff help available opening hoursMon-Sun 03:00 to 01:00
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category A.
Step free access is available to all platforms via lifts.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Station Message
Step Free AccessUntil Autumn 2024, there is major improvement work happening to platform 2 and 3 at Maidenhead station. This will result in the lift being taken out of service during this time. Therefore, platform 2 and 3 will have no step free access.
This affects all customers travelling from London and alighting at Maidenhead station. This also affects customers beginning their journey at Maidenhead, who need to travel West (towards Reading / Newbury / Oxford).
Customers travelling from London and alighting at Maidenhead who require step free access, should circulate via Reading station, where customers can use a service that arrives back at Maidenhead on platform 4 and 5.
Customers beginning their journey at Maidenhead and travelling West, should travel east to Slough or Taplow, where you can then board a train travelling west.
If you are unable to circulate via these stations, please speak to a member of staff on the day or call Great Western Railway Passenger Assist on 0800 197 1329 who can help provide an alternative solution for you.
Maidenhead facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Smartcard Accepted
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car Park
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Seated Area
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Waiting Room
Platform 4
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Station Buffet
Coffee shops
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Toilets
Platform 4
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Accessible toilets
The radar key is available from station staff.
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Baby Change
Accessible WC on platform 4
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Telephones
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Wi Fi
Connect to "GWR Free Station WiFi"
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Shops
WHSmith, Coffee shops
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Rail replacement locations
Station forecourt
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CCTV
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Toilets
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Available
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Location
Platform 4
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Accessible toilets
The radar key is available from station staff.
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Wifi
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Annotation
Connect to "GWR Free Station WiFi"
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Annotation
Whether you"Щve lost something on one of our trains or at a station, we"Щll do our best to find it for you. Once we"Щve got your details, we"Щll start looking. Although it can take up to a week for things to reach us. Register your lost item here
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Contact Detailshttps://www.nationalrail.co.uk/
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Car Park 1
Notes
Operator Name: A P C O A Parking ( U K) Limited
Name: Shoppenhangers Road
Spaces: 159
Number Accessible Spaces: 8
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Parking is free for valid blue badge holders
Cctv: YesWebsite
https://www.apcoa.co.uk/parking-in/maidenhead/maidenhead-station-shoppenhangers-road/Opening Times
Mon-Sun 24hCharges
Off-peak: £5.00
Daily: £7.20
Weekly: £36.00
Monthly: £123.00
Three Monthly: £357.00
Annual: £1,210.00
Saturday: £5.00
Sunday: £5.00
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Car Park 2
Notes
Operator Name: A P C O A Parking ( U K) Limited
Name: Stafferton Way M S C P ( Ground Floor O N L Y)
Spaces: 84
Number Accessible Spaces: 0
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:Parking is free for valid blue badge holders
Cctv: YesWebsite
https://www.apcoaconnect.com/Opening Times
Mon-Sun 24hCharges
Off-peak: £6.20
Daily: £8.80
Weekly: £44.00
Monthly: £150.00
Three Monthly: £440.00
Annual: £1,480.00
Saturday: £6.20
Sunday: £6.20
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Bicycle Facilities
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Spaces0
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ShelteredYes
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Cctv
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Location
Front of Station
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Annotation
Please note cycles can be carried on our trains free of charge.
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TypeStands
Racks
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Accessibility
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Helpline
08001 971 329 or 18001 0800 197 1329 (Textphone)
https://www.nationalrail.co.uk/ -
Staff Help Available
Meeting point: Ticket Office.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available. Please request staff assistance.
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Accessible Public Telephones
Yes
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Accessible toilets
The radar key is available from station staff.
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Step Free Access
From 6th November 2023 to Autumn 2024 this station is a Step-free category B3 station - "œSome step-free access, may be in one direction only." Platforms 1, 4 and 5 have step free access with Platform 1's step free access only via the Shoppenhangers Road Car Park. Passengers travelling from West of Maidenhead (Reading direction) and alighting at Maidenhead, have step free access.
Platform 2 and 3 have no step free access. This means any passengers alighting at Maidenhead and travelling from the London direction, have no step free access. Customers starting their journey at Maidenhead and needing to travel West will be effected.
If you require step free access you can circulate via the nearest station or you can contact GWR Passenger Assist team on 0800 197 1329 who can assist.
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Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point - gateline main entrance concourse or customer assistance office platform 4. Please notify a member of staff.
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Wheelchairs Available
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