Trains from Chester-le-Street
to Seer Green & Jordans
Book your tickets
Station Message
The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.
In addition, some of the station facilities may not always be available at the times shown below.
Chester-le-Street facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
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Station Buffet
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Toilets
There are toilets in the caf├й but this is not operated by the station operator and are for caf├й customers only
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop off outside station entrance.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help Points
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Ticket gates
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces13
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ChargesDaily: £2.00
Weekly: £8.00
Monthly: £25.00
Annual: £250.00
Note:Ticket Machine Available
or
Ring Go Code 5720
Register www. My Ring Go.com or call 01138090070
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces2
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ShelteredNo
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Cctv
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Location
Within Car park
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
staff will come out of the office to assist
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
- Please note there are no tactile pavings at this station
Access to North Bound platform via ramp and roadside pavement
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
Level access from car park.
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Seer Green & Jordans facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
Chiltern Smartcards can be obtained from www.chilternrailways.co.uk
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Penalty FaresPenalty fares apply for CH
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Facilities
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Car Park
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Seated Area
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Waiting Room
There is a waiting room on Platform 2, which is heated and with accessible seating (available between 0600 - 1100, Mon to Fri only)
There is an enclosed shelter on Platform 1 with perch seating and no heating (available between 0600 - 1100, Mon to Fri only)
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Station Buffet
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Toilets
Accessible toilet within the ticket hall
OPENING HOURS: 0600-1100 (Mon-Fri only)
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
This station is not served by rail replacement buses due to difficult road access. Please use the Passenger Help Point on the station to arrange for a taxi to the nearest served Chiltern Railways station..
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CCTV
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Toilets
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Available
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Location
Accessible toilet within the ticket hall
OPENING HOURS: 0600-1100 (Mon-Fri only)
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Accessible toilets
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Wifi
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Available
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03456 005 165 -
Information Available From StaffYes - from help point
Yes - from ticket office -
Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Chiltern Railways Car Park prices can also be found here
Url: http://www.chilternrailways.co.uk/parking03456 005 165HP9 2UT -
Spaces111
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ChargesDaily: £7.50
Weekly: £27.60
Monthly: £105.30
Annual: £1,101.40
Saturday: £4.50
Sunday: £4.50
Note:The off peak start time is 12:00 at this station.
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Number Accessible Spaces3
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Accessible Spaces Note
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge. Please visit the station ticket office where a member of staff will record your vehicle registration number.
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces12
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ShelteredNo
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Cctv
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Location
Near car park entrance.
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TypeStands
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Accessibility
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Helpline
03456 005 165
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 07:00 to 20:00
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Staff Help Available
Passenger Assistance Meeting Point - at the booking office (during opening hours only). Alternatively, please use the Help Point at the station and we will arrange alternative transport to the nearest staffed station in which you can continue your journey by rail.
Meeting points are next to the help points on either platform (or in the car park if waiting for accessible alternative transport). Please note that Platform 1 is only accessible via a foot bridge.
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Staff help available opening hoursMon-Fri 06:00 to 11:00
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Accessible Taxis
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
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Accessible toilets
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Step Free Access
Step Free Access Category B2. Step free access to platform 2 (London bound) only. Platform 1 is accessed only via the footbridge.
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Ticket Gates
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Impaired Mobility Set Down
In front of station.
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Wheelchairs Available
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