Trains from Chester-le-Street
to Exeter St David's
Book your tickets
Station Message
The independent retailer, Chester-le-Track, that ran the ticket office at this station has gone into administration. Northern Rail will be staffing the station on a part time basis but may not be able to sell the full range of tickets, in particular Advance Purchase and longer term Season Tickets.
In addition, some of the station facilities may not always be available at the times shown below.
Chester-le-Street facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.
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Station Buffet
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Toilets
There are toilets in the caf├й but this is not operated by the station operator and are for caf├й customers only
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop off outside station entrance.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Customer Help Points
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Ticket gates
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Parking
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Contact Details0800 200 6060
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Operator NameNorthern
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NameStation Car Park
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Spaces13
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ChargesDaily: £2.00
Weekly: £8.00
Monthly: £25.00
Annual: £250.00
Note:Ticket Machine Available
or
Ring Go Code 5720
Register www. My Ring Go.com or call 01138090070
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces2
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ShelteredNo
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Cctv
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Location
Within Car park
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
staff will come out of the office to assist
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
- Please note there are no tactile pavings at this station
Access to North Bound platform via ramp and roadside pavement
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
Level access from car park.
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Exeter St David's facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Smartcard Accepted
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car Park
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Seated Area
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Waiting Room
Platforms 1,3 and 5
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Trolleys
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Station Buffet
Coffee shops and vending machines
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Toilets
The toilets are located on Platforms 1 and 5. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Accessible toilets
The radar key is available from station staff.
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Baby Change
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Telephones
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Wi Fi
Connect to "GWR Free Station WiFi"
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Post Box
Adjacent station entrance
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Atm Machine
Station entrance
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Shops
WHSmith, Coffee shops and vending machines
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Rail replacement locations
Front of the station
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platforms 1 and 5. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Accessible toilets
The radar key is available from station staff.
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Wifi
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Annotation
Connect to "GWR Free Station WiFi"
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Annotation
Whether you"Щve lost something on one of our trains or at a station, we"Щll do our best to find it for you. Once we"Щve got your details, we"Щll start looking. Although it can take up to a week for things to reach us. Register your lost item here
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Contact Detailshttps://www.nationalrail.co.uk/
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Information Available From StaffYes - from help point
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Url: http://www.apcoa.co.uk0345 165 2030EX4 4NT -
Operator NameAPCOA Parking (UK) Limited
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NameStation Car Park
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Spaces435
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ChargesDaily: £12.50
Weekly: £62.50
Monthly: £190.00
Three Monthly: £525.00
Annual: £1,528.00
Saturday: £8.80
Sunday: £8.80 -
Number Accessible Spaces6
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Accessible Spaces Note
Parking is free for valid blue badge holders, but spaces are limited.
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Accessible Car Park Equipment
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Accessible Car Park Equipment Note
Accessible ticket machine is available at the car park. Step free access from the car park to the station via a lift.
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Cctv
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Bicycle Facilities
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Spaces175
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ShelteredYes
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Cctv
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Location
Platform 1 and adjacent entrance
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Annotation
Cycles can be carried on our trains free of charge.
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TypeRacks
Stands
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Accessibility
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Helpline
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Staff Help Available
Meeting point: Gateline.
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
Accessible ticket machines are located at the station entrance by the ticket office.
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are available
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Accessible Public Telephones
Public telephones are not accessible
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Accessible toilets
The radar key is available from station staff.
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Step Free Access
Step free Category A station - All platforms can be accessed via Lifts from the sole main station entrance. For a video tour of the station visit: https://www.youtube.com/watch?v=7bSrWepT0Q0
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Ticket Gates
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Impaired Mobility Set Down
Set- Down / Pick up Points are available at the station entrance.Assisted travel meeting point - Booking Office main entrance. Please notify a member of staff.
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Wheelchairs Available
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