Trains from Broad Green
to Holyhead
Book your tickets
Station Message
Station UpdatePlease note, the subway and the ticket office will be closed until Winter 2024 as the station is being made accessible.
As Platform 1 at the station is inaccessible and unstaffed, customers with accessibility requirements are advised to call the Northern Trains Customer Experience team on 0800 200 6060.
Broad Green facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
waiting room and shelter on the Manchester side
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
For Warrington, Buses Pick Up / Drop Off at the bus stop outside the station entrance. Towards Liverpool, buses pick up at the bus stop outside the Turnpike Tavern.
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffYes - from help point
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Platforms 1&2
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Ticket gates
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Parking
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Contact Detailshttps://www.nationalrail.co.uk/
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Spaces127
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ChargesFree
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Number Accessible Spaces8
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Accessible Spaces Note
2 Electric Vehicle Charging Spaces
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces10
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ShelteredNo
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Cctv
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Location
Next to ticket office
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
Station is unstaffed during refurbishment works, due for completion in Winter 2024
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Staff help available opening hours
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
PLEASE NOTE _ This station is closed and unstaffed until Winter 2024 for major refurbishment - To Liverpool platform : level access from street level. To Wigan platform via footpath from Seymour Road or Jubilee Avenue from ticket office under road bridge and first left, 500 metres. Or via underpass 32 steps level under the track then 30 steps.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
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Wheelchairs Available
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Holyhead facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the ticket vending machine.
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Penalty FaresPenalty fares apply for AW
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Facilities
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Car Park
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Seated Area
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Trolleys
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Station Buffet
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Toilets
The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Located in the ferry terminal
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Atm Machine
Located on the concourse.
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Shops
Port shop for gifts, hot and cold drinks, light refreshments to eat in or take away
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Rail replacement locations
The rail replacement bus stop is on the access road to Holyhead Port
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CCTV
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Toilets
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Available
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Location
The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Passenger Information SystemsDepartureScreens
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Customer Help Points
Ticket office for advice only.
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/0344 7707070LL65 1DQ -
Operator NameHorizon Parking Ltd
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NameBlack Bridge
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Spaces35
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Number Accessible Spaces4
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces12
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ShelteredYes
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Cctv
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Location
Cycle parking on Holyhead station is in two locations 4 Sheffield stands offering parking for up to eight bicycles are sited on Platform 3.
2 Sheffield Stands offering parking for up to four bicycles are sited on Platform 2
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Monday to Friday 00:00 to 23:59 (24 hours)
Saturday 00:01 to 21:45
Sunday 07:00 to 00:00
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Staff help available opening hoursMon-Fri 24h
Sat 00:00 to 21:45
Sun 07:00 to 00:00 -
Induction Loop
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Accessible Ticket Machines
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Category B
Step free access is via the Celtic Gateway Bridge, the ferry terminal, or via gates on to the platforms either side of Stena House.
Transferring between platforms is step-free however distance between ferry terminal and Platform 1 is approximately 200m.
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Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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