Trains from Bolton Train Station
to London Charing Cross
Book your tickets
Station Message
The toilets on platforms 4 and 5 are out of order at Bolton station.
From Monday 11 March 2024, the lift to platforms 4 and 5 at Bolton station is being replaced. During this time, passengers travelling from Bolton towards Preston, Blackpool and Cumbria will need to travel via Salford Crescent for step-free access. Passengers are advised to use the lift to platforms 1 and 3, to travel to Salford Crescent and use the step-free access there to head northbound.
Passengers who need step-free access are advised to allow extra time for their journeys and where possible, book assisted travel in advance with their train operator. Extra staff will be at the station to help passengers safely use the stairs.
For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560. For more information, please see here.
Bolton Train Station facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
yes and canopy
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Trolleys
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Station Buffet
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Toilets
A key is available from the Station Supervisor and at the News Stand upon request.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Tourist Information
East Lancashire Railway Preservation Society is based here tel 0161 7647790. or online at east-lancs-rly.co.uk
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Shops
Newsagent
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Rail replacement locations
Newport Street stop, at stand AA
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CCTV
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Toilets
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Available
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Location
A key is available from the Station Supervisor and at the News Stand upon request.
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Accessible toilets
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Wifi
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Annotation
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available 24/7 through the customer experience centre 0800 200 6060
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Detailshttps://www.nationalrail.co.uk/
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NameParking is not available.
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Spaces0
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Number Accessible Spaces0
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces109
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ShelteredYes
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Cctv
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Location
Platform 1,3,4 and 5
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Annotation
04:00 - 00:00
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TypeStands
Racks
Lockers
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
Accepts Cash & Cards
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Height Adjusted Ticket Office Counter
Ticket office staff make every effort to provide the assistance that disabled passengers require.
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category A Station
this station is scooter friendly, a scooter permit is required for travel, Level access through the ticket barriers to an overpass and via lifts to all platforms. Lifts available from first to last trains
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. Street set down only available.
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Wheelchairs Available
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Station Message
"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"Л"ЛOn weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.
London Charing Cross facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Oyster Comments
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
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TravelcardZone 1
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Penalty FaresPenalty fares apply for NR
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Luggage
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Contact Details
Url: https://www.left-baggage.co.uk/index/locations020 3468 4662 -
Available
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Operator NameExcess Baggage Company
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Facilities
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Car Park
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Seated Area
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Waiting Room
All platforms are partially or fully covered with a canopy.
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Trolleys
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Station Buffet
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Toilets
Located on the central passage in the main concourse.
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Accessible toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Atm Machine
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Shops
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CCTV
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Toilets
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Available
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Location
Located on the central passage in the main concourse.
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Accessible toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/0330 024 0215 -
Operator NameExcess Baggage Company
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Information Available From StaffYes - from information point
Yes - from ticket office
Yes - from help point -
Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
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Ticket gates
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Parking
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Contact Detailshttps://www.nationalrail.co.uk/
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Spaces0
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Number Accessible Spaces0
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Accessible Spaces Note
To be confirmed by station operator.
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces20
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ShelteredNo
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Cctv
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Location
Within car park and station forecourt
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Annotation
10 bike bars which can accommodate two bikes each
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TypeStands
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Accessibility
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Helpline
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
https://www.nationalrail.co.uk/ -
Staff Help Available
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Induction Loop
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Accessible Ticket Machines
On the concourse in front of the ticket office.
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Height Adjusted Ticket Office Counter
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
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Ramp For Train Access
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Accessible Taxis
Accessible taxis are located outside the front of the station
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Accessible Public Telephones
On the central passage in the main concourse
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Accessible toilets
Located on the central passage in the main concourse. Radar key for accessible toilets
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Step Free Access
Yes, the station is all on one level and all platforms are reachable by disabled passengers.
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Ticket Gates
Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
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Impaired Mobility Set Down
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
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Wheelchairs Available
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