Allens West facilities
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Ticket office
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Ticket Office
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard CommentsMore information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Waiting RoomThere are no waiting rooms provided at the station. Shelters are provided on both platforms.
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Trolleys
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Station Buffet
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Toilets
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Rail replacement locations
Pick Up/Drop Off adjacent to Level Crossing
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CCTV
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
OpenOpen 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services OpenInformation available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Platform 1
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Ticket gates
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Bicycle Facilities
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Spaces8
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ShelteredNo
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Cctv
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Annotation
4 cycle lockers and 4 stand spaces. Stands and lockers are available. Stands are free of charge but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Stockton Borough council on 01642 528499.
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TypeLockers
Stands
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Accessibility
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Helpline0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Staff help available
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Nearest stations with more facilitiesEaglescliffe
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Step Free Access
- Category B Station
- Station is unstaffed
- Please note there are no tactile pavings at this station
To find our more about travelling around this station, please see the 360 map click here
Coverage: whole Station -
Impaired Mobility Set DownStep free access from car park to station entrance
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Wheelchairs Available
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Redruth facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Smartcard Issued
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Smartcard Validator
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Smartcard CommentsSmartcard Accepted
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Penalty FaresPenalty fares apply for GW
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Facilities
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Car Park
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First Class Lounge
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Seated Area
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Trolleys
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Station Buffet
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ToiletsThe toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Accessible toiletsThe radar key is available from station staff.
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Baby Change
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TelephonesUsage Type: Cards And Coins
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Wi FiConnect to "GWR Free Station WiFi"
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Rail replacement locationsStation Frontage to Platform 2
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CCTV
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Toilets
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Available
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LocationThe toilets are located on Platform 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
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Accessible toiletsThe radar key is available from station staff.
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Wifi
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AnnotationConnect to "GWR Free Station WiFi"
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.nationalrail.co.uk/
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Operator Name
Please register your lost property here GWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/TR15 2AB -
NameStation Car Park
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Spaces40
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ChargesOff-peak: N/A
Per Hour: N/A
Daily: £3.30
Weekly: £16.50
Monthly: £56.00
Three Monthly: £155.00
Six Monthly: N/A
Annual: £445.00
Saturday: N/A
Sunday: N/A -
Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces15
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ShelteredNo
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Cctv
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TypeStands
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Accessibility
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Helpline08001 971 329 or 18001 0800 197 1329 (Textphone)https://www.nationalrail.co.uk/
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Staff Help AvailableMeeting point: Ticket Office.
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Staff help available opening hoursMon-Sat 05:20 to 20:20
Sun 09:00 to 20:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible toiletsThe radar key is available from station staff.
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Step Free AccessStep Free Category B2 - This station has a degree of step free access with step free available to both platforms. Transfer between platforms is via local roads and under the railway viaduct. Access roads are steep in places.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
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Impaired Mobility Set Downdrop off points available to both platforms
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Wheelchairs Available
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