Trains from Allens West
to Cardiff Queen Street
Book your tickets
Allens West facilities
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Ticket office
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Ticket Office
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Ticket Machine
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Smartcard Issued
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Smartcard Topup
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
There are no waiting rooms provided at the station. Shelters are provided on both platforms.
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Station Buffet
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Toilets
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up/Drop Off adjacent to Level Crossing
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CCTV
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Toilets
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Accessible toilets
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Staffing and customer services
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Staffing Levelunstaffed
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Platform 1
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Ticket gates
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Bicycle Facilities
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Spaces8
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ShelteredNo
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Cctv
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Location
Ramp Platform 2
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Annotation
4 cycle lockers and 4 stand spaces. Stands and lockers are available. Stands are free of charge but lockers must be hired for a minimum period of 4 weeks. Cost: 4 weeks = £4.00, 6 months = £26.00, 12 months = £52.00, all with a returnable deposit of £15.00. For further information, please contact Stockton Borough council on 01642 528499.
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TypeLockers
Stands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff Help Available
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Induction Loop
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Accessible Ticket Machines
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Ramp For Train Access
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Nearest stations with more facilitiesEaglescliffe
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Accessible toilets
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Step Free Access
- Category B Station
- Station is unstaffed
However no access problems for disabled or wheelchair users. Access to the platforms is via Durham Lane and a level crossing, which is step free. Step free access from car park to station entrance.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
Step free access from car park to station entrance
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Wheelchairs Available
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Cardiff Queen Street facilities
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Ticket office
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Ticket Office
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Prepurchase CollectionTicket Office: Yes
Ticket Machine: Yes -
Ticket Machine
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
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Penalty FaresTrain Operator: AW
Url: https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
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Facilities
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Car Park
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Seated Area
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Waiting Room
Seating area in the caf├й on platform 3/4.
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Station Buffet
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Toilets
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
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Post Box
Outside the station.
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Rail replacement locations
the rail replacement bus stop is located at the local bus stop on Dumfries place.
To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park
To Cathays / Heath/ Pontypridd /Treherbert/ Aberdare/ Merthyr/Rhymney, bus stop HU, same side as Sainsburys
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CCTV
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Toilets
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Available
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Location
The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.
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Accessible toilets
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/03333 211 202 -
Available
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Operator Name
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Information Available From StaffYes - from ticket office
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Passenger Information SystemsDeparture Screens
Arrival Screens
Announcements -
Customer Help Points
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Ticket gates
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Bicycle Facilities
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Spaces36
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ShelteredNo
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Cctv
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Location
Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2
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TypeStands
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Accessibility
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Helpline
03333 211202
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 08:00 to 20:00
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Staff Help Available
Help provided by on train staff outside staffing hours.
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Staff help available opening hoursMon-Sat 06:30 to 23:00
Sun 08:00 to 23:00 -
Induction Loop
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Accessible Ticket Machines
The ticket machines are near the main entrance and take cash and major debit and credit cards.
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Usually, Category B.
Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations."
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Ticket Gates
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Impaired Mobility Set Down
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