Non-season ticket holders who decide not to travel should apply for a refund from the original point of sale. Season ticket holders* can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel through Delay Repay. When claiming for a day when you were unable to use your ticket due to industrial action, please ensure you input that the length of your delay as 02:00. Please note that you cannot claim for compensation in advance. All claims for compensation relating to delayed journeys should be made through Delay Repay. Forms are also available at our staffed stations and can be returned to us at: Freepost NORTHERN RAILWAY. To prevent your claim being rejected, please apply within 28 days from the date of travel. Further details are available in our Customer Promise document. Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise. *If you are multi-modal season ticket holder, please refer to the FAQ below.