Non-season ticket holders who decide not to travel on 3 or 5 October are entitled to a full refund, if their origin station or destination station is on the Northern network, with no admin fee charged. This should be applied for from the original point of sale.

Customers with Northern season tickets* who decide not to travel due to strike action, can also claim compensation on the days they do not travel.  These claims can be made using Northern’s Delay Repay process.

If you travel on a strike day and experience a delay of 30 minutes or more to your journey, you are eligible to compensation through Northern’s Delay Repay scheme.  To claim, please go to the Delay Repay page on Northern’s website or ask for a Delay Repay form at any staffed station.

*excludes some multi-modal season ticket holders. Please refer below.