Frequently Asked Questions

What about my tickets and travel plans for 8, 9 and 10 July?

Most tickets, except Advance Purchase tickets, enable you to travel on other operator’s trains on your chosen route, whatever the day of your journey. However, please be aware that all trains operating on the same routes as Northern on 8-10 July are expected to be very busy.

Please note Northern ticket holders can also use their tickets on the Tyne and Wear Metro, Sunderland to Newcastle Route.

Customers with Advance Purchase ticket (your ticket will say “AP Northern only”) have a number of options:

  • You can travel on any available Northern service on your chosen route, but please be aware that the services are expected to be very busy
  • You can use your ticket on Northern trains on either Friday 7July or Tuesday 11 July. Customers are advised to travel as close to their original booked train times as possible
  • Your Northern Advance Purchase ticket will be accepted by the following train operators on the date stated on your ticket only:
    • Arriva Trains Wales
    • Chiltern
    • Cross Country
    • East Midlands Trains
    • First Trans Pennine Express
    • Grand Central
    • Hull Trains
    • London Midland
    • Tyne and Wear Metro - Sunderland to Newcastle route
    • Virgin Trains East Coast
    • Virgin Trains West Coast
  • If you decide not to travel on 8, 9 or 10 July due to the strike, you are entitled to a full refund, without any admin charge. Refunds should be applied for at the original point of sale
  • If you have an Advance Purchase ticket with a Northern origin or destination station, where Northern offers the connection to or from another train operator’s service (for example, if you are using a Northern service to connect to a long distance service to London), the following train operators will allow you to travel on their services on either Friday 7 July or Tuesday 11 July:
    • Arriva Trains Wales
    • Chiltern
    • Cross Country
    • C2C
    • First TransPennine Express
    • Gatwick Express
    • Greater Anglia
    • Great Northern
    • Hull Trains
    • London Midland
    • ScotRail
    • South Eastern
    • Southern
    • Thameslink
    • Tyne and Wear Metro - Sunderland to Newcastle route
    • Virgin Trains East Coast
    • Virgin Trains West Coast
    You will not need to change your ticket, but are advised to travel as close as possible to the original booked train times on other operator’s services.
Non-season ticket holders who decide not to travel on 8, 9 or 10 July are entitled to a full refund, if their origin station or destination station is on the Northern network, with no admin fee charged. This should be applied for from the original point of sale. Season ticket holders* can claim a compensation payment to the proportional value of the daily price of their ticket (if they decide not to travel) through Delay Repay. If you do travel and you arrive more than 30 minutes late to your final destination, we will offer you Delay Repay as normal. This includes journeys made on an industrial action day where you have travelled with another operator using your Northern ticket.  *If you are multi-modal season ticket holder, please refer to the below FAQs.
Non-season ticket holders who decide not to travel should apply for a refund from the original point of sale. Season ticket holders* can claim a compensation payment to the proportional value of the daily price of their ticket if they decide not to travel through Delay Repay. When claiming for a day when you were unable to use your ticket due to industrial action, please ensure you input that the length of your delay as 02:00. Please note that you cannot claim for compensation in advance. All claims for compensation relating to delayed journeys should be made through Delay Repay. Forms are also available at our staffed stations and can be returned to us at: Freepost NORTHERN RAILWAY. To prevent your claim being rejected, please apply within 28 days from the date of travel. Further details are available in our Customer Promise document. Northern’s Delay Repay and compensation policy does not in any way limit or exclude your legal right as a consumer under the Consumer Rights Act 2015 or otherwise.  *If you are multi-modal season ticket holder, please refer to the FAQ below.
TfGM Traincard and SY RailMaster season ticket holders are eligible for compensation. All other customers holding multi-modal season tickets issued on behalf of a PTE i.e. Merseytravel Trio / RailPass, TfGM Countycard, Metro (WYPTE) Mcard / Metrocard and Travel South Yorkshire (SYPTE) SY Connect+ / Travelmaster Gold etc are NOT entitled to claim for compensation via Delay Repay.
Refunds should be applied for within 28 days of the date of sale and directed to the original point of purchase.
If you purchased your ticket online, details of how to claim a refund will be available on that website. If you purchased at a station that you are not able to return to, then you can apply via the Customer Relations team of the Train Operator that manages the station. National Rail Enquiries lists details of stations and relevant Train Operators.
Another line of route would generally mean a separate ticket is required. If the station you start your journey from is normally en-route then no extra charge would be made.
No. Anyone who requires the Passenger Assist services should book as they would usually, by calling our Assisted Travel Team on 0800 138 5560 or by booking via the Travel Assistance Form.
Unfortunately this is not possible. If you do need to travel on Saturday, Sunday or Monday, please look at our available train and replacement bus service options available on this webpage.
Customers with a Northern monthly or annual season ticket can use their ticket on Metrolink services to travel the same route.