At Northern we believe that you should receive excellent service every day. We are continually looking at ways to improve the service we provide and your feedback is one of the best ways we can do that.

We welcome both positive comments as well as feedback that highlights where we can improve. We would be delighted to hear about occasions where our employees and / or services have worked particularly well and enhanced your journey experience.

If you would like to make a complaint there is some important information we will need to resolve it for you:

  • Contact details
  • Information about the service (time of train and destination)
  • The reason for your complaint
  • What you would like us to do?

If you have received great service from a team or individual member of staff we’d love to know so we can reward them. 

Leave Staff Feedback   Make a Complaint

We also have forms that you can pick up and fill in at all stations; and you can hand the form back to a Northern
colleague or post it to us at our freepost address - Freepost NORTHERN RAILWAY.