Accessibility on older Northern trains in 2020
As we introduce brand new trains and refurbish over 400 carriages to provide the best possible customer experience, we are also in the process of retiring more than 100 older trains, commonly known as ’Pacers’.
We are making great progress on delivering our brand-new trains, which have already carried over 2 million customers since they were introduced in July 2019. More than 50% of the new trains will be in service on 12 routes across our network by the end of 2019 and we will complete their introduction by mid-2020.
New trains being in service means we have been able to retire more than 50 Pacers from our network and all are expected to be removed by May 2020.
Some older trains are not fully accessible
The introduction of new trains is complex and delays in construction from the train manufacturer CAF, require us to retain a small number of Pacers to be operated for a short period into 2020.
These will operate in in South/West Yorkshire and the North West and will be gradually removed when more new trains become available.
Retaining a small number of Pacers will mean we will have enough trains available to run the planned daily timetable. The Department for Transport have approved our current operational plan and fleet mitigations.
In addition to the Pacers, we are also refurbishing the remainder of our fleet (268 trains) to make them fully accessible. We have completed 70% of this refurbishment, however, on some of our routes, there are a small number of trains that have yet to benefit from these improvements and therefore may not have all the facilities you would expect to be available, particularly accessible toilets.
We’re here to help
We have enough rolling stock available to be able to couple refurbished trains to our oldest vehicles, and in that part of the train will have a full range of accessible facilities available. There are some services however that we may not be able to do this, but we are here to assist you to ensure you have what you need for your journey.
Our station teams and conductors are on hand to help to with your travel needs, so please ask for help at stations and onboard our trains, so we can assist you with your journey.
Further information is available at our stations, including announcements and station posters.
If you'd like to check facilities for your specific train or discuss travel options, please contact our Customer Relations team for more detail on 0800 200 6060.
We operate the text relay service - call 18001 followed by our number, 0800 200 6060.