Even if your train was scheduled to run at the time you made your booking, subsequent disruption to services can occur, so it is always advisable to check your planned journey with the Train Operating Company before setting out.

If a Train Operating Company cancels a service you wish to take or on which you have a reservation, you should be able to take the next available service but are advised to contact an appropriate member of staff at the station. If you have not yet left for the station, please contact the Train Operating Company whose service has been cancelled and ask them to confirm the alternative arrangements that they have made to accommodate you on another train.

If, as a result of the cancellation, you choose not to travel, you will be eligible for a refund (for any type of ticket that you bought) and no administration fee will be charged. Please refer to the refunds section.