App Ticket Refund Information


This page details refund information for tickets purchased via the Northern App only.

There are different processes involved in making a request for a ticket refund. If your ticket purchase is non - app please visit out general refund page here.

If you want to request a refund for a ticket purchased using our mobile app, you'll need to download a Mobile App Refund form (please see the link below).

Filling in the app refund form

Please fill in the first page of the refund form, giving all the requested details. If any information is missing or incorrect, it may not be possible to process your refund, so it is important that you provide contact details. When you have completed your form, please post it to:

FREEPOST Northern Railway

We will notify you of the outcome of your refund application by email (or telephone). Thank you.

  View Northern Refund Form (Mobile App). (34kb, pdf).