There are a number of options available for ordering tickets online - find out about them here.
Northern's online booking system will help you to find the most appropriate train fare for your journey. For further information about the types of tickets available, please see the ticket types section of this website.
Although we do pass on any seat preferences that you specify to the TOC, seat allocations are subject to availability and we cannot guarantee that your preferences can be met.
If you wish to amend your train tickets after booking, you will need to contact our online sales team.
Advance tickets cannot be refunded but can be amended for an admin charge. An amendment involves re-booking your new journey on this Northern website (please note advance tickets cannot be amended at the station), before the departure of the first reserved train printed on your original ticket. You can then apply for a refund of your original tickets. The re-booking and the amount of refund are subject to the conditions explained below. Please note that, subject to availability, Advance tickets are generally available for purchase until 18:00 on the day before travel. It is not possible to amend Advance tickets on board the train. If you wish to amend a ticket after the departure of the first reserved train printed on your ticket, a new ticket must be purchased.
To amend an Advance ticket, the origin, destination, train operator and route of the new journey must remain the same. You can change the date and time, the class of travel and your use of railcard.
You will also be liable to pay the difference between the price paid and the price of the new journey. If your new journey is cheaper than the original journey, you will not be eligible for a refund of the difference. The Train Operating Companies apply an Advance amendment fee of £10 per ticket for changes made to your journey. There will also be an administration charge of £10 for the overall booking. When you have booked your qualifying replacement tickets, you can apply for a refund of your original tickets, but you must provide details of the replacement booking in your refund application, see how can I apply for a refund of my ticket?
For further information about Advance tickets, see Advance ticket terms and conditions.
Please also read the section about cancelled services.
For further advice about how to amend your journey, contact our dedicated online sales team. See the contact us section for further information.
Anytime and Off-Peak tickets
If you wish to amend the date of your single rail ticket (or outward travel date for a return ticket), you will need to buy a new ticket and apply for a refund on your existing ticket. There will also be a £10 administration fee per booking for changes made to your journey.
For further information, see how can I apply for a refund of my ticket?
Please also read the section on cancelled services.
For other advice, please contact our dedicated online sales team. See the contact us section for further information.
Anytime and Off-peak train tickets may be eligible for a refund. If you decide not to use your ticket to make all or part of your intended journey, then you can apply for a refund.
Advance tickets are non-refundable, unless the service was subject to cancellation by the Train Operating Company. You can amend an Advance ticket by buying a qualifying replacement ticket, which then allows you to apply for a refund of your original ticket - see amendments. If you have already booked your qualifying replacement tickets, please see how do I apply for a refund?
You can apply for a refund by returning your unused ticket(s) within 28 days of the ticket expiry date - see below for more details. Self-service ticket machine tickets must be collected from the machine and returned with the refund application. Please note that we will only accept refund applications for tickets purchased online from www.northernrailway.co.uk
Can I apply for a refund if my train was cancelled?
If a Train Operating Company (TOC) has cancelled the service you have booked and you choose not to travel, we will refund the cost of your ticket, once we have received your unused tickets and verified with the TOC that the service was cancelled. There will be no admin charges but please note that postal charges are not refundable.
How do I apply for a refund?
If you would like to apply for a refund of your ticket please contact our Customer Experience Team. You will need to provide your booking reference number, the circumstances of your refund application (including any re-booking details) and a contact telephone number - and please remember to enclose or scan your unused tickets. For refunds based on the re-booking of qualifying replacements for Advance tickets, please ensure that you provide clear details of your replacement booking when you return your original tickets for a refund, otherwise we will not be able to process your refund.
If you no longer have the original payment card that you used to book tickets, please make this clear on your refund form but do not include details of your replacement card. We will contact you by telephone when we process the refund and take your new card details at that time. This helps to keep your personal and financial information secure as there is no written record of your card details.
Please note that eligible refunds take up to six weeks to be processed. You will normally be required to pay an administration fee of £10 for the refund of part or all of your booking. Refunds based on Advance ticket amendments are charged differently - see the amendments section below.
The refund amount will normally take into account any use you have made of the ticket and in some circumstances, no refund will be paid.
Send your completed application and unused tickets to:
Northern Railway, Refund Department, PO BOX 23972, Edinburgh, EH3 5DA.
Please ensure that your tickets are appropriately insured against loss in the post as we can only process refund applications when we receive the tickets. We recommend using Royal Mail Special Delivery™ Next Day service, with which you can insure your tickets to cover their face value. See www.royalmail.com/specialdelivery and choose Special Delivery™ Next Day, then click on prices.
Please note that tickets bought online from this website must be returned to Northern for a refund. Customers should not apply for refunds of tickets bought from this website at stations. In cases where our tickets are mistakenly accepted for refund by station staff, they have to be forwarded to our online sales centre and this can lead to delays. If your refund application is received by our online sales team after the expiry of your tickets, it will not be possible to process your refund.
We will notify you by email to confirm receipt of your refund application, and also to confirm whether your refund application has been approved by the central authority, or to indicate if there has been a delay. Once we have processed the repayment onto your card, it can take up to five days to appear on your account.
Collecting your tickets from a self-service ticket machine is easy. Follow these simple steps:
- Take a print-out of your booking confirmation details with you when you collect your tickets
- Choose the option to collect pre-paid tickets (it is very important to select this before you insert your card; otherwise the machine will not know to check if you have pre-paid tickets)
- Insert your credit/debit card that was used to make the train booking.
- If your payment card has been replaced since you made your booking, please contact our online sales team
- Key in your unique ticket collection reference number, shown on your booking confirmation
- Collect the tickets dispensed by the machine (please wait until the main screen informs you your transaction is complete and check that you take ALL your tickets, and that they cover your whole journey, as well as any supplements and seat reservations)
The primary confirmation of your booking is shown on your screen immediately after a successful payment transaction. It confirms the booking reference, your journey information and your payment details. For your convenience, we also email you a copy of the booking confirmation. Please allow 30 minutes to receive your booking confirmation email. If you have not received it within this time, check the following:
- Occasionally, emails are blocked by SPAM filters. Please check your spam / junk email inbox to ensure the booking confirmation is not in there. If it is, you should be able to select an option in your email to say this is not spam and allow emails from this sender
- Perhaps you entered your email address incorrectly?
Your tickets will be delivered by the method you selected at purchase. Please see the timescales below for when to expect your tickets:
Self-service ticket machines
Your tickets can be collected from a self-service ticket machine 15 minutes after completing your booking. Note you can pick up your ticket(s) from any station that has a self-service machine. Please ensure that you arrive at the station at least 15 minutes before your departure, if you have chosen to collect your tickets from a self-service ticket machine.
First Class delivery
Unless extreme weather conditions apply, your tickets should arrive within 5 clear working days if you have placed your order before 2pm.
Royal Mail Special Delivery™ Next Day delivery
Unless extreme weather conditions apply, if ordered before 2pm Mon-Fri, your tickets will be delivered by 1pm the next day (for most parts of the UK *). If ordered after 2pm, your tickets will arrive within 2 days.
You can track the progress of tickets delivered by Royal Mail Special Delivery by going to our tracking site and entering your booking reference: http://northernrail.fastrailticketing.com/
* Some remote parts of the Scottish mainland and the Scottish Isles take longer.
What should I do if I have not received my tickets?
Please allow enough time, as per the guidance above, for your tickets to arrive.
If your tickets have not been delivered by the expected date, please contact our online sales team. If we can confirm that no attempted delivery has been made by Royal Mail, and the delivery address entered when purchasing is full and correct we will provide you with replacement rail tickets for your journey. In any event, please contact us if your tickets have not arrived within 3 working days of departure.
Even if your train was scheduled to run at the time you made your booking, subsequent disruption to services can occur, so it is always advisable to check your planned journey with the Train Operating Company before setting out.
If a Train Operating Company cancels a service you wish to take or on which you have a reservation, you should be able to take the next available service but are advised to contact an appropriate member of staff at the station. If you have not yet left for the station, please contact the Train Operating Company whose service has been cancelled and ask them to confirm the alternative arrangements that they have made to accommodate you on another train.
If, as a result of the cancellation, you choose not to travel, you will be eligible for a refund (for any type of ticket that you bought) and no administration fee will be charged. Please refer to the refunds section.
You can make your payment using the following types of payment card:
- Visa Credit
- Visa Debit
- Visa Electron
- Mastercard Credit
- Mastercard Debit
- American Express
If you have entered your card details in our system and have any queries about your booking, please contact the online sales team.
We are now able to accept foreign payment cards and process payments from billing address's outside of the UK to book tickets.
Please note the original payment card is required if you are collecting tickets from the station.
Please note that emails are an insecure form of communication. In the interests of payment card security, customers should not include any payment card details in email correspondence to Northern.
If you still require assistance, please do not hesitate to contact our Online Sales team, or visit the extended Online Sales FAQ.