Contact Us

Our Customer Experience Centre is staffed 24 hours a day on days when trains are running and can help with complaints, assistance bookings (if you need help during your journey) and general enquiries.

Travel Assistance

We participate in a system called Passenger Assist which older and disabled customers can use to arrange assistance. This is an industry-wide system used to book assistance at stations for passengers during their journey and to reserve seats and wheelchair spaces on trains where available.

Frequently Asked Questions

Save time by looking at our answers to the questions we are asked the most to find out information about your journey.

Ticket Types

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Railcards and Season Tickets

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Luggage

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Accessibility

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Stations Information

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On the train

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Northern app

The new Northern app is being launched on 1 November 2018.

Moving to the new app

Online Ticket Sales

Our online ticketing system allows you to pre-book your tickets from home, work and on-the-move. Find out more now!