Advance tickets cannot be refunded but can be amended for an admin charge. An amendment involves re-booking your new journey on this Northern website (please note advance tickets cannot be amended at the station), before the departure of the first reserved train printed on your original ticket. You can then apply for a refund of your original tickets. The re-booking and the amount of refund are subject to the conditions explained below. Please note that, subject to availability, Advance tickets are generally available for purchase until 18:00 on the day before travel. It is not possible to amend Advance tickets on board the train. If you wish to amend a ticket after the departure of the first reserved train printed on your ticket, a new ticket must be purchased.
To amend an Advance ticket, the origin, destination, train operator and route of the new journey must remain the same. You can change the date and time, the class of travel and your use of railcard.
You will also be liable to pay the difference between the price paid and the price of the new journey. If your new journey is cheaper than the original journey, you will not be eligible for a refund of the difference. The Train Operating Companies apply an Advance amendment fee of £10 per ticket for changes made to your journey. There will also be an administration charge of £10 for the overall booking. When you have booked your qualifying replacement tickets, you can apply for a refund of your original tickets, but you must provide details of the replacement booking in your refund application, see how can I apply for a refund of my ticket?
For further information about Advance tickets, see Advance ticket terms and conditions.
Please also read the section about cancelled services.
For further advice about how to amend your journey, contact our dedicated online sales team. See the contact us section for further information.
Anytime and Off-Peak tickets
If you wish to amend the date of your single rail ticket (or outward travel date for a return ticket), you will need to buy a new ticket and apply for a refund on your existing ticket. There will also be a £10 administration fee per booking for changes made to your journey.
For further information, see how can I apply for a refund of my ticket?
Please also read the section on cancelled services.
For other advice, please contact our dedicated online sales team. See the contact us section for further information.