Your tickets will be delivered by the method you selected at purchase. Please see the timescales below for when to expect your tickets:

Self-service ticket machines

Your tickets can be collected from a self-service ticket machine 15 minutes after completing your booking. Note you can pick up your ticket(s) from any station that has a self-service machine. Please ensure that you arrive at the station at least 15 minutes before your departure, if you have chosen to collect your tickets from a self-service ticket machine.

First Class delivery

Unless extreme weather conditions apply, your tickets should arrive within 5 clear working days if you have placed your order before 2pm.

Royal Mail Special Delivery™ Next Day delivery

Unless extreme weather conditions apply, if ordered before 2pm Mon-Fri, your tickets will be delivered by 1pm the next day (for most parts of the UK *). If ordered after 2pm, your tickets will arrive within 2 days.

You can track the progress of tickets delivered by Royal Mail Special Delivery by going to our tracking site and entering your booking reference:

* Some remote parts of the Scottish mainland and the Scottish Isles take longer.

What should I do if I have not received my tickets?

Please allow enough time, as per the guidance above, for your tickets to arrive.

If your tickets have not been delivered by the expected date, please contact our online sales team. If we can confirm that no attempted delivery has been made by Royal Mail, and the delivery address entered when purchasing is full and correct we will provide you with replacement rail tickets for your journey. In any event, please contact us if your tickets have not arrived within 3 working days of departure.