If you hold a valid Railcard, but have forgotten it when travelling, you can claim back any additional expense, including the cost of any extra fare and any penalty fare issued as long as it’s the first time you have claimed.

You must be able to provide proof of your Railcard to the Northern Customer Experience Centre in order to obtain a refund or cancellation of additional charge. This will include the cost of any extra fare incurred if a penalty fare is issued.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include an image of your valid Railcard and the ticket you wish to claim back the difference for.

Please note: You may only apply once for a refund for forgetting your Railcard.