Frequently Asked Questions

Railcards and Season Tickets

A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. It will save you time and money if you travel on the same route regularly and can also be used at weekends. In some areas multi-modal tickets are available which means you can also travel on buses, and on trams in some areas, for the same price.

You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. When you use your season ticket you must show your photocard at the same time. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey.

You can also order a Season Ticket online from our Season Ticket portal.

We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket.

If you are renewing your ticket so that it will start straight after your old one has expired:

  1. You can renew 7-day season tickets at ticket offices, ticket vending machines, or on the train if you are boarding at an unstaffed station. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. If the start date is another day, the ticket can be issued after noon on the previous day.
  2. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station.

If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday.

  1. You can renew 7-day season tickets at ticket offices, ticket vending machines, or on the train if you are boarding at an unstaffed station.
  2. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station.

If you buy a ticket with a railcard discount you must take your railcard with you when you travel and you must show it with your ticket to the conductor or member of staff when asked. Some railcards have time restrictions, so please check the conditions in your information leaflet or visit the Railcards page.

If you don't have the railcard with you, your discounted ticket will not be valid (under the terms and conditions of the railcard) and you will have to buy a new ticket for your whole journey.

If you hold a valid Railcard, but have forgotten it when travelling, you can claim back any additional expense, including the cost of any extra fare and any penalty fare issued as long as it’s the first time you have claimed.

You must be able to provide proof of your Railcard to the Northern Customer Experience Centre in order to obtain a refund or cancellation of additional charge. This will include the cost of any extra fare incurred if a penalty fare is issued.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. and include an image of your valid Railcard and the ticket you wish to claim back the difference for.

Please note: You may only apply once for a refund for forgetting your Railcard.