Frequently Asked Questions

Educational Season Ticket FAQs

The pass will expire 3 months after their 16th birthday so dependent on when their birthday is it may be advisable to buy a termly pass and then change to a 16-17 saver.

Full Academic Year - 1 September 2020 until the 23 July 2021

Autumn Term - 1 September 2020 until the 18 December 2020

Spring and Summer Term dates will be available from December 2020

Yes - please download the form and take to the station. Please note that the discount will be lower than purchasing the ticket online.

Click here for a list of participating schools

The discount for the Under 16 scheme is 50% off a child fare for an annual season ticket and 40% for term time tickets. Savings are based on purchasing tickets daily. This pass can be purchased from 1 August 2020 until 30 September 2020..

A duplicate season ticket can be administered at a cost of £10. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

If a passenger gets on a train without a ticket or promise to pay notice at a station where ticket buying facilities are available, they may be liable to pay a Penalty Fare. The penalty is the greater of £20 or twice the full single from the station where they got on the train to the next station at which the train stops. If the passenger wants to travel beyond the next station, they must also pay the relevant fare from that station to their destination. If you refuse to pay the Penalty Fare, then you may be prosecuted under criminal law. Full details about Penalty Fares can be found here.  

The photo ID for your child will work in conjunction with the ticket that we provide. This will allow us to check that the ticket is valid and being used correctly. You must have a rail network photo ID to be able to travel.  If you already have one then input the number in the online form - this will have 3 letters and 4 numbers (this is not the smart card number and cannot be used instead)  If you don't have a photo ID please upload a photo on the form and the team will send one out with your ticket.